Luckenbooths Reviews Summary

Atmosphere and Setting

Pros:

• "Located right in the midst of the busy area, but indoors is quite calm, so it was a nice break to sit and enjoy lunch."
• "We bought a itison voucher for us to use after our wedding... The food was amazing and tasty and the service was really good."
• "These people know the meaning of hospitality. Welcoming and attentive."
• "Came to a wedding reception here. Staff really attentive and never an empty glass. The food was amazing."
• "The layout is a bit odd with multiple levels and a multistair trek to try and find a loo, but the staff are friendly and will help with directions."
• "This was hands down one of the best dinning experiences in Britain. The staff where the friendliest I have ever encountered."
• "The restaurant makes me want to stay with the hotel next time we visit!"
• "Wonderful location on the Royal Mile. Lovely service and good food combined with classy atmosphere."

Cons:

• "Sitting indoors, upstairs & at the back - whilst paying upmarket prices, left me feeling that it was not good value for money."
• "Plastic plants on the tables, upside down wine glasses that seem odd and unhygienic, menu full of good ideas that underwhelm or are undetectable in reality."
• "We were seated outside. After being seated, we waited over 30 mins to get a menu."
• "Service was lacking with no inquiry into whether we needed anything or more drinks."
• "The room is nice, well apportioned, and comfortable. We had a view of St. Giles right out the window."
• "Not cheap (£50 for lunch for 2) but food was delicious! Lovely interiors and atmosphere too."
• "It's a really nice place with a very classic and quite classy vibe."
• "Good comfortable seats inside and outside when the weather is good."

Service Quality

Pros:

• "Service was fast and efficient, staff obviously well trained and have pride in their work."
• "Excellent service from genuinely warm and friendly staff. They were super friendly with our 15 month old babe."
• "Everyone was very friendly and helpful but Hugo especially was absolutely lovely and made our stay!"
• "The staff were friendly and welcoming, and the food was delicious!"
• "The staff are so welcoming and accommodating, the food is unbelievably good and the drinks are truly wonderful."
• "Staff were so friendly, Cullen Skink the best I ever had, so much fish in it, me and the wife had to split the main course, fish and chips, which was outstanding."
• "Staff were most accommodating and found my teen son and I a table, even though we had not booked and they were expecting several dining groups that evening."
• "Thanks to the maitre de for accomodating us on Saturday night, as we were let down by a booked restaurant. The food, staff and maitre de were fantastic."

Cons:

• "While the food was decent, the behaviour of the staff was disappointing. One server in particular made fun of a customer struggling with the language barrier."
• "We waited 45 minutes and eventually had to call someone over to take our drinks and food order."
• "The serving staff are young and friendly but very disorganised."
• "Food was good, service was good, but it took more than 75 minutes for dinner to be served."
• "Food was okay, it’s not bad but it’s not wow either and we’re not hurrying to go back for the food."
• "Family booked for my birthday lunch and I was excited that it would be Scottish Food... Lovely place but the staff need a bit more training on Customer Service."
• "Staff were nice and the food was fine but they charged me an exorbitant amount for a small carafe of water."
• "Not great i am sad to say. Bought an itson voucher. No shin of beef pie left on the Menu at 5pm."