The Cod End Reviews Summary

Food Quality

Pros:

• "Fish is all cooked fresh and worth the wait."
• "Food was delicious and as it should be."
• "Excellent food. Great service. Polite staff. The ONLY place in Newquay to go for the ole favourite seaside fare."
• "The food deserves 5 stars. Its beautiful."
• "Superb crispy golden light batter matched to beautiful white cod fillet. Proper chips."
• "The food however, tasted fantastic with a crispy piece of fish (cod) and nice and crispy chips too."
• "The food was beautiful, amazing fish probably the best I’ve tasted."

Cons:

• "The fish was grey and the batter was vile."
• "The squid rings- I mean how do you make squid taste like cardboard?"
• "Food was shocking batter on fish was very thick and tasted awful and was strangely orange with a wired smell."
• "NO HALAL EATERS COME HERE The fish and chips and 2 fish cakes we ordered where awfully disgusting."
• "The fish was so old that the cod inside was starting to go hard, and the chips were brown."
• "We ordered chicken and chips, it tasted like rubber. Worst chicken and chips."
• "The chips were a bit stale and the fish was bland meaning it had no flavour."

Service

Pros:

• "Great service from the minute we walked in."
• "The staff are friendly and helpful, although over worked and probably under paid."
• "The staff are extremely genuine and just make sure you're having the best experience."
• "Couldn’t have had a lovelier welcome from the staff here."
• "The owner came round to every table to check that we were all happy."
• "Service with a smile, and the food was exquisite."
• "The staff are all friendly and helpful will definitely go back in there again."

Cons:

• "Waiter (short lady with tattoo on hand) was very rude and unpleasant!"
• "Fish and chips was great but the service was absolutely diabolical had to bag all the fish and chips myself after the bag was just thrown at me."
• "Found the woman serving to be really rude and unfriendly, we didn’t get served in the end."
• "All staff are rude and disrespectful."
• "The blond girl from the counter was VERY impolite."
• "The old man on the till got our order wrong and was the rudest staff member I've met in year."
• "Went in there last evening blonde hair lady. never met someone so rude."

Value

Pros:

• "Really great fish and chips for a really good price."
• "Great value, very clean restaurant, friendly staff, great view over beach & sea."
• "Would of paid more than the actual cost it was that good 👍🏻"
• "Also, generous portions of non greasy chips for £8."
• "The box deal was great value for money."
• "Lovely fish and chips, take away price very good value."
• "Great price £7.50 for medium cod and chips with free side."

Cons:

• "We visited the chippy on Saturday and eat in had no issues other than paying a bit extra for the dine inn experience."
• "Prices have gone up it costs over £5 now just for a piece of fish and £2.50 for a portion of chips."
• "Very bad quantity of food for the price, I ordered a burger and the patty was the size of a tomato slice."
• "Also really expensive. Also it was a extra fiver to eat in. Ridiculous."
• "Rip off £21 for pie n chips."
• "£5 for a patty in a box. Tasted great but missing everything that would make it a burger, at £5 it is a complete rip off."
• "Terrible! Dry fish and chips 10 minutes to pay and then a 50 minute wait."

Ambiance and Cleanliness

Pros:

• "It is such a lovely place and also kids friendly."
• "The place is very clean and tidy."
• "The restaurant was very clean and well laid out."
• "Staff are friendly, place is clean and always busy which is a good sign."
• "The restaurant was clean, tidy, and spacious."
• "Good atmosphere inside, very friendly staff and beautiful views through the window."
• "The restaurant was nice and clean and the views over the beach are amazing."

Cons:

• "The flooring was in bad condition with food."
• "Dreadful atmosphere in there as well."
• "Only downside is the windows could do with a good clean to have a better view outside."
• "The deals were not available if you wanted to sit in which was a real shame because there was no obvious reason why."
• "The flooring was in bad condition with food."
• "The worst place I have ever been in UK. And I have been in a few ones."
• "Dreadful atmosphere in there as well."

Management and Staffing

Pros:

• "The staff are happy friendly even when their busy Billy was funny."
• "The owner also offered 25% off next time."
• "The management needs to delegate staff to the restaurant area."
• "They make us feel very welcome and well look after."
• "Seemed short staffed and the ladies work very hard providing a fantastic service... Give them a pay rise!"
• "The overall service from start to finish was excellent."
• "All staff are very helpful, extremely friendly and the views are stunning."

Cons:

• "The day we went they were very short staffed and struggling to serve everyone."
• "After waiting 20 minutes to get in the shop shop to order we then waited 1hr 15 minutes for chips and sausages because staff too busy giving out free food to friends and talking."
• "Most of the customers had to wait 40 mins to a hour for food."
• "Not understaffed, but with a very poorly managed kitchen."
• "The restaurant was under staff."
• "The day we went they were very short staffed and struggling to serve everyone."
• "Very badly organised ordering system if you just turned up so order online or by phone.... waited over 40 mins to just order."