Address: London Rd, Bagshot, GU19 5JB, United Kingdom
Phone: +441276476778
Rating: 4.4
based on 636 reviews.
Cafe Experience
Pros:
"Fantastic coffee and full English breakfast to be had, along with a formidable selection of pastries."
"The cafe is one of the best we've been too.. full range of hot and cold food and drinks..pizzas looked great..stone baked fresh."
"Food was amazing and great value staff lovely..."
"We had a very nice afternoon tea in the cafe for a cheap price. Sandwiches scones and cakes were delicious."
"Cafe was bit busy but food was great too."
"Cage was fantastic choice of food and the staff were very friendly and helpful."
"The cafe is a gem! The food and coffee here is outstanding and other places could benefit by trying to reach the same standards."
Cons:
"Food is a bit expensive in the cafe, but other than that, it's a real pleasure to visit this place."
"But the cafe needs to be looked at large qué and it was outside in the cold but inside was 10 or more empty tables."
"As it was lunchtime went to the cafe/restaurant seems to have gone down hill choice limited you now queue to order food and drinks after being shown to a table."
"I queued up at the counter for 10 minutes to order 2 coffees... When the coffees finally arrived, the milk was cold(I had asked for hot milk), my cup was chipped, and the saucer was swimming in spilt coffee."
"Waitress turned up 3 times and ignored our food."
"Took 30 minutes to get a seat."
"Waited 20 mins for coffee to arrive and waitress could not tell which was the skinny coffee."
Customer Service
Pros:
"Staff are very helpful and friendly, and their knowledge of the available goods is excellent."
"The staff throughout were very pleasant. The garden furniture area is excellent. With good choice."
"Earlier the woman bringing our coffees was polite and helpful."
"The staff from customer services to till staff and especially Mathew was very helpful putting our plants in the van with my husband while it was pouring down will rain."
"The staff here are always so friendly and happy to help you out."
"The staff are very knowledgeable, kind and courteous."
"Staff on tills at checkouts were very polite and helpful, with a willingness to please."
Cons:
"Stopped there to use the loo and was horrified, without a doubt this magnificent establishment has to be a veritable cathedral of pointless consumerism."
"Cashier on the till was great until I queried something and was met instantly by 'if it's a problem then customer services will have to deal with it'."
"The customer service desk thought it was more important to have a private chat about their own events and had the audacity to tell me to 'wait a minute'."
"Did not want to go up and argue because she was not pleasant to talk to."
"The staff member then proceeded to say the restaurant manager was a ‘liar’."
"From the chatting at the till with colleagues while serving customers, and not attending to customer needs, to putting two completely different prices on products."
"Very young waiting staff who just don't make you feel valued and just wanted to rush you through the ordering routine."
Pricing and Value
Pros:
"The prices are very reasonable and you have the bonus of also being able to pick up some other items from shop such as food, cards and last minute gift options."
"Loads of choice at long acres and generally reasonably priced versus other garden centres."
"Competitive pricing keeps Longacres one step of the local competition & great customer service keeps customers coming back time and time again."
"You simply cannot get better quality, enormous selection, yet reasonably priced flowers and products, than Longacres."
"The plants here are excellent quality and so well priced."
"Everything is keenly priced."
"Prices very reasonable also, so well worth a trip."
Cons:
"This garden centre was vast, absolutely huge... NOT CHEAP."
"I paid over £16 for a tiny coffee, small lemonade, tiny orange juice kids carton and slice of cake!"
"I will say though this place is very expensive."
"A snow globe priced up to about £16:99 in another shop is £24:99 in here, not much available under £5."
"The food quality of the cafe I would say is poor for the prices charged."
"Either the food quality needs to improve or the prices should be lowered to match the current quality."
"Went to the butcher got two little lamb chops £7.80 expensive so I thought would be wonderful unfortunately tough very disappointed."
Facilities and Accessibility
Pros:
"Lots of parking space but beware it's busy as a very large and popular store."
"Nice big parking on site."
"Good car park with loads of spaces, and the centre is so large it's never overcrowded, even on bank holidays."
"Lot's of disabled parking spaces, until midday, when there was a few left!"
"They have increased a lot more disabled spaces now."
"Easy to park your car."
"I really love this place. The parking works."
Cons:
"Despite the massive car park it gets incredibly busy, I would suggest coming mid week and avoid lunchtime otherwise you may be struggling to find a decent parking space."
"The carpark can get very busy and the spaces are a bit narrow."
"Very busy and difficult to move around with a pushchair."
"Very busy garden centre. Can be quite cluttered and difficult to navigate with a trolley/pram."
"Plenty of parking, can get very busy at the weekend."
"Lovely garden Center just a shame they only have 5 parent parking spaces (always full) when they have around 50 disabled of which over 40 are always empty."
"Trolleys not available to suit the shop in all honesty. Not a small metal trolley in sight so you are left with the large plant trolleys that just are unsuitable to use through the shop when busy."