Halfords - Chingford Reviews Summary

Customer Service

Pros:

• "Brilliant service. Shop was busy at the time Stefan fitted my battery quickly and efficiently!"
• "Very friendly, helpful staff."
• "The cycle team on the first floor are extremely professional and have a wide range of knowledge about bicycles."
• "All in all, it was a great experience and I would definitely recommend to all my friends and family."
• "Now THATS customer service."
• "Staff very polite and helpful, whenever I've visited the store have always received excellent service."
• "Warm and welcoming staff at the Chingford branch."

Cons:

• "Extremely slow service it took more than 2 hours and 30 minutes to change two tyres only."
• "I rang the simply awful offshore customer service line which is a total oxymoron."
• "You wait forever till they serve you. No stuff."
• "Only stars for well equipped shop. Customer service not really nice, i feel ignored, he talk on the same time on headphone, he not really concerned on this what im talking to him."
• "They are only interested in getting as much money out of you as possible."
• "The service both in store and online is abysmal."
• "I’ve had the most appalling experience…"

Online Ordering & Communication

Pros:

• "Needed a replacement Ariel for my Toyota, looked on Hartford’s we’d site, able to order in line, placed the order and had various messages, telling me what was happening and what to expect, within 30 minutes it was ready for collection."
• "When ordering, the Nectar flash screen appeared and I clicked ok but after that there was no evidence that I had received nectar points for the purchase - so good quick availability but communication could be better."
• "Ordered road tyres online, next day delivery, never came…Refunded after days."

Cons:

• "The shop is fine but the online ordering did not send confirmation of order and I wasn't able to see any record of the order."
• "Ordered road tyres online, next day delivery, never came…Refunded after days."
• "Today is the 22/12/22 and still nothing. So, I called again and was told they have no idea when I will receive my order, meanwhile I cannot drive the car!"
• "I ordered two weeks ago. Checked with customer service and was told would be contacted in 48hrs. Nothing for 8 days, then received receipt for £0, no explanation."
• "Ordered a bike online and was given the men’s instead of the women’s and I’ve been trying to contact them to arrange an exchange for 11days."

Product & Service Quality

Pros:

• "Lovely, clean store, able to buy parts, accessories for most cars."
• "Great quality and great prices."
• "Loved the experience overall."
• "Very helpful. Advised on different bike and their features which enabled me to choose the perfect bike for me."
• "The team were so so helpful- definitely the best Halfords i've visited in the area."
• "Great service today at Halfords Chingford. Rob completed repair quickly and efficiently."
• "I received great service from Halfords Auto care. My car parts were ordered and the job was done promptly and to a very high standard."

Cons:

• "Halfords used to have booklets to tell you what parts fitted your car... This was an excellent system but has now been removed."
• "But Decathlon are Russian apologists so don't buy from there."
• "The man who fitted my roof rack explained how it worked and doublechecked it to make sure it is done correctly."
• "Had a battery fitted there today. Make sure a person with big, ten to two feet doesn't try to fit it, no capability but knows better than everyone else."
• "I have been asked £50 to replace the inner tubes of my electric scooter Xiaomi m365. Robbery"
• "When I got home I was quite disappointed that the item actually looked second hand with wear on the back brakes and handles."
• "My car was ruined by Halford in October 2022. I have been trying to get in touch for months now and unfortunately I still have not been able resolve the issues with Halfords."