Tunbridge Wells Hospital Reviews Summary

Staff Professionalism

Pros:

• "You are true professionals. Thank you very much and God bless you🙏❤."
• "Everyone, from the Maidstone A&E team, the ambulance team, the Tunbridge hospital A&E, surgery team, and all the nurses in the Hedgehog Ward were exceptional."
• "The care and professionalism of the staff is second to none as you would expect from our NHS."
• "Every member of staff we came into contact with was extremely helpful and very knowledgeable."
• "All staff members are absolutely brilliant, caring, thoughtful, respectful and they all know exactly what they are doing."
• "Fantastic, brilliant, amazing, can't thank the staff at Pembury hospital enough."
• "All the staff were incredible!"

Cons:

• "I know they’re under pressure in the NHS but recent experiences there have shown this hospital to be barely fit for purpose."
• "Alot of uncaring staff."
• "No empathy, no sensitivity, no listening or understanding skills were demonstrated by the sister."
• "Questionable nursing by some nursing Dr, and hca staff."
• "The staff member in charge seems to think it's fine to chat and laugh at the expense of a professional service for the patients."
• "Some staff are great, whilst others are dismissive and annoying to deal with."
• "Nurses were awful too, one physically restrained me with force."

Facilities & Cleanliness

Pros:

• "Very clean, light and easy to get round."
• "The delivery rooms are very well equipped."
• "As a building I've been really impressed with it and its facilities."
• "The hospital itself is good, clean enough, staff and nurses are friendly."
• "The hospital itself is very modern and is impressive."
• "Cleaners are fantastic, I've never been to a clean hospital like it."
• "The hospital was spotless and the food pretty good for mass produced fare."

Cons:

• "Doesn't help everything in my ward was broken in some manner."
• "The hospital was obviously not designed by a person with disabled in mind."
• "Privacy is a problem due to shortage of sick bays available."
• "Also the room has no shower or wash area so I sort of had to shave in the ward main area in front of other patients at night."
• "his bedding has not been changed since he got on to the ward missing one day is understandable but 4 days is a bit out of order."
• "Hospital clean but had to ask for water which came from the bathroom."
• "Nice swanky hospital, but NO good for disabled !!"

Patient Care & Treatment

Pros:

• "Literally saved my life."
• "The nurses looking after Iris day and night was always there to answer as any questions and give us guidance and support."
• "The rest of the team were extremely lovely and supportive."
• "The care for my little girl was outstanding."
• "Staff communicated well. The theatre team were very efficient and I was astonished at the number of professionals involved and how well drilled they were."
• "The Breast Clinic made mum's visit as comfortable as possible."
• "All nurses and members of postnatal was amazing."

Cons:

• "I felt like I was left for ages, no checks were done after I had a fall."
• "A consultant overdosed my son with Lorazepam then told him to go home he can walk when the medication fully worked he then stopped breathing."
• "It is very unsettling when medical staff have differing opinions about your health."
• "Waiting more than 6 months for gallbladder removal. Lots of pain. Staff were uncaring."
• "The worst hospital ever."
• "I have never felt so poorly treated in my life."
• "I was treated worse than an animal last weekend at the Tunbridge Wells hospital."

Appointment & Waiting Times

Pros:

• "We attended A&E tonight. Smooth check in and she was seen super quick and they even blow some bubbles to distract her during examination."
• "The service was amazing. From the greeting when we arrived, to the polite triage doctor into the cubicles area they were extremely thorough and did all required tests."
• "Everyone from the security person on the door, the receptionist, the triage nurse, doctor to the X-ray team were absolutely brilliant."
• "Was seen very quickly and efficiently by a very helpful, pleasant and cheerful Doctor."
• "In this case I was seen and sorted within 2 hours of my arrival."
• "X-rays done and out in crutches within the hour."
• "Had a foot problem yesterday and phoned 111. Within 90 mins I had an appointment and was being seen at A&E."

Cons:

• "They operate a most peculiar and unfair appointment system."
• "Been in early labour since Sunday afternoon... It’s now almost 24 hours later and I’m still in antenatal 3 DAYS later."
• "Went to A&E last night. Me and quite a few others waited over 7 hours and still not seen by the doctor."
• "There are always a lot of delays with operations, waiting for results and doctors."
• "Oaw My Sis still waiting to be seen by a doctor 🙄 they told her 19:20 to 19:45 yet 21:33 and still counting she is been waiting from around 17:00 to bee seen."
• "Whenever I attend the Pembury Oncology Department with my sister who is undergoing treatment for cancer she has to wait sometimes well over an hour before chemo begins."
• "The wait in A&E was extremely long at 5+ hours right through the night!"

Parking & Accessibility

Pros:

• "You have a short walk from the nearest car park, always assuming that you can find a space."
• "The parking is easy to use and priced like most hospitals."

Cons:

• "Please build a bigger car park asap."
• "Parking is ridiculous!! If I had an appointment I would be stuffed, never anywhere to park."
• "B is quite a walk for disabled people."
• "The drop off point always has cars parked along it."
• "Cars parked up on pavements."
• "Can some please tell me why there are completely empty spaces in the staff car parks?"
• "2 disabled spaces have been blocked off for the use of contractors."