Nando's Edinburgh - Chambers Street Reviews Summary

Service

Pros:

• "The service we got was outstanding. The staff were friendly, very attentive, and professional."
• "The staff was friendly and welcoming and made us feel at home."
• "Lovely dining area, lovely staff and delicious food!!"
• "Staff worked fast to turn tables though, and food came out promptly."
• "Tasty food, excellent service, authentic feel and look to the place."
• "Service was quick too. Very good experience."
• "The service is very friendly❤️❤️"

Cons:

• "The seating arrangement was so bad I felt I became part of the Chinese family sitting next to us."
• "The food was below expectations and the service was rather crapy."
• "Terrible service. We came to have a romantic dinner with my pregnant wife on a Saturday evening... The waiters told us that we would get a table within 2 minutes, then forgot about us."
• "Never quite had a Nando’s experience like it. Came in around 8:30pm with many seats empty and was told to wait with a bunch of other people with half the restaurant empty."
• "We have been sitting here for 45 minutes with no food."
• "The first time I ordered to go and the staff forgot my chips, which I didn’t notice until I went home."
• "Service was extremely slow. Our starter took 15 minutes and was the wrong order twice!"

Food Quality

Pros:

• "The chicken was nice and tender with delicious seasonings."
• "The food was fresh and hot, just what we needed on a rainy day in Edinburgh."
• "Their sharing platters have plenty of choice to endure and the food is easy enough to partition between your party so there are no complaints that someone got more chicken than the other."
• "With good food and smiling faces, they served the best chicken wings to share, Lemon and herb chicken with peri Salted chips and garlic breads for Mains."
• "The new Garlic Churrasco burger (with added halloumi 😋) with a side of macaroni cheese was hands down one of the best meals I've ever had in Nandos."
• "Food is good but nothing really special about chicken."
• "Food was tasty and cooked well."

Cons:

• "The food was the usual that you expect from nandos, good quality, portions are slightly small, but there are always a few sides you can add."
• "Same Nando's taste, chicken didn't have much meat, remind me of chicken in developing countries that is not plump and meaty."
• "Both me and my partner got burgers and both were quite dry."
• "The chicken was very dry and was mostly bones."
• "We expected more from Peri Peri!"
• "The chicken was bland and overdone also stinking and the driest thing ever, the skin was as burnt as a charcoal after a bbq."
• "Food wasn't great, especially after such a long wait."

Ordering Process

Pros:

• "You order at the cash and it gets delivered to your seat."
• "The one thing I love about Nando’s is that you aren’t sitting waiting on someone to take your order or to get the bill! You go up and order and then you can just relax and take your time!"
• "Different type of service compared to USA. You find a table, go to the register give the cashier your table number and order your food."
• "We ordered through the app, which we found very easy to use."

Cons:

• "Now everyone has to order online. But the website is abysmally slow."
• "But i would recommend not to go for garlic bread."
• "Absolutely disgusting ordering process."
• "Rubbish experience, lots of food unavailable, you have to use the scan to put your order through we were a big party of 7, took ages using their poor app then wouldn't work, ended up having to use the tills."
• "The second time I ordered with delivery, and they gave me the exactly wrong sauce."
• "Absolute shambles, did not get full order and when we called to point out their mistake was told that the delivery team refuse to redeliver."
• "Very small portions for the price. Waiter got our simple appetizer order wrong twice."

Cleanliness

Pros:

• "Very clean place and very friendly staff."
• "Toilets are clean but down a long staircase."
• "Very clean toilets."

Cons:

• "The menus we were given were greasy. The toilets were awful. This place desperately needs a deep clean!"
• "The place generally looks so dirty, some parts the chairs and wood cabinets which are originally light colour became black from the dirt, same as the toilets door."
• "This must be the dirties Nando’s I have ever been to. The floors are absolutely disgusting."
• "The bathroom was both terrifying and terrifyingly unclean."
• "The restaurant itself looked as if it needed a deep clean."

Value

Pros:

• "Over charge for five chicken wings and two portion chips £18 I will never go back again."
• "Nandos is not cheap and this was a treat my family had been looking forward to."
• "Great idea that we have not tried before and works out cheaper than paying for the other options."
• "They also have a loyalty card that if you spend over £7 you get 1 chilli and it has three levels: You get a free starter after 3 chillis... 6 chillis you get a free main meal... And 10 chillis you get a free main with sides!"

Cons:

• "We were supposed to get 20% NHS discount but they only put £4 of a £76 bill."
• "The price for a meal is fairly expensive for what you get, and there are times where the chicken can come out dry."
• "There is free soda refills but it’s a bit confusing on if you can get it or your server does."