Address: 32-34 Alva St, Edinburgh, EH2 4PY, United Kingdom
Phone: +441312269610
Rating: 4.8
based on 116 reviews.
Staff Professionalism and Knowledge
Pros:
"Both Julie and Derna deserve a 10/10 for their professionalism and friendly manner, always helpful and their knowledge of skincare is amazing."
"I have been getting a tattoo removed. Derna has been carrying out my treatment and I can't recommend her enough!"
"All the staff are very friendly. Derna is lovely, she makes you feel welcome and relaxed."
"Thank goodness for Face and Body!! Everyone is so friendly, and Becky who I've been going to, really knows her stuff."
"Julie makes every visit a joy she always explains my treatment thoroughly & is always professional."
"They're extremely knowledgable, skilled and the results have been amazing!"
"Becky is really knowledgeable and friendly, really helping guide what options there are and what will work."
Cons:
"Her responses were dismissive and demonstrated very little knowledge of the services."
"She tried to do a patch test for laser hair removal, despite me having reiterated twice that I was currently on antibiotics."
"Always a sad state of affairs when the assistant to the Dr thinks she's a consultant, arrogant, rude and disorganised."
"Dobbie is arrogant and condescending. Much better places in Edinburgh for treatments."
"Her attitude to me was horrible when I complained."
Treatment Results and Satisfaction
Pros:
"Amazing results for my Hot Vamp treatment 3 months ago, my skin is tighter, smooth and glows my under eye shadows are gone."
"The results have been incredible and life changing - it took a few weeks for things to settle, but now I hardly ever experience pain."
"Seen fantastic results so far."
"The scars on my legs from the ingrown hairs have healed dramatically & look better after each visit."
"I am absolutely delighted with the result."
"The improvement in my skin over this past year has been phenomenal and I am so happy that I discovered Dr. Victoria."
"The before and after is amazing, has made such a huge difference to my life."
Cons:
"Now that 18 weeks have past, not only I have never heard from the clinic, but to my biggest disappointment, the products that costed over £500 have not worked."
"Long term customer and my last treatment was unsuccessful."
"Was botched in here and the stuff they used to dissolve the filler has caused indentation in my skin I look worse than ever now."
Customer Service and Clinic Environment
Pros:
"The clinic also automatically books you in for a follow up appointment to assess your recovery progress."
"Wonderful place - everyone is friendly and highly professional. I travel some distance to get to the clinic but would never dream of going anywhere else because I trust them completely."
"Beautiful clinic with lovely and knowledgeable staff."
"The clinic is clean and at a very high standard, I felt like I was in very safe hands."
"Fantastic service from the moment you arrive you feel very welcome by Receptionists Jillian and Karen."
"From walking into reception you are made to feel welcome and at home."
"The clinic looked lovely upon arrival."
Cons:
"Many better clinics out there, this is a scam."
"Another money grabbing amateur outfit. Best avoided."
"Much better cheaper places in Edinburgh who don’t lie about there prices."
"Was quoted a different price on the phone to what I actually got charged 100 pound more in fact."
"I was shocked when the aesthetician who took me for my appointment was wearing her mask on her chin, exposing her mouth and nose."
"Said they couldn’t do the treatment (even though they initially said they could) and were happy to take £50 off me for a “consultation” I.e to tell me they couldn’t do it, this fee was never refunded."
"Terrible, went for 2nd appointment. They didn't know why I was there, no notes, repeated what i had said the last time, a waste of time."