Albert Road Opticians - Wilmslow Reviews Summary

Customer Service

Pros:

• "The entire team deliver exceptional customer service and the range of exciting glasses matches the skill with which advice and reassurance is given."
• "Adam in particular was really helpful and they provide a tailored service to help you find whatever you need."
• "The team there provide a very friendly and attentive service."
• "All of the staff are very friendly and I felt that they really care about how my glasses would look."
• "Really friendly and helpful staff."
• "The staff were friendly and attentive."
• "The staff are all so friendly and genuinely care about their customers and the community."

Cons:

• "I so called won a competition there only to find the company trying to scam me."
• "Don't shop there they are very expensive and not very honourable."

Product Range and Selection

Pros:

• "The selection of frames will make you want to try all them!"
• "I chose some awesome Theo frames and have never had so many compliments."
• "They always have an incredible selection of stylish glasses, which is why I come up from London to use them still."
• "An amazing range of frames to suit all budgets and style advice from Adam and Abby."
• "Their selection of glasses is super!"
• "Their frame selection is nothing I've ever seen before... I quickly fell in love with a pair of sunglasses, which I forever get compliments about."
• "The range of glasses is awesome."

Cons:

• "I asked about sunglasses there reply was an inflated one Ray-Bans that you get on line for a £100 Pounds start there at a £200."

Professionalism and Expertise

Pros:

• "The whole experience was friendly but professional."
• "Really professional, explained everything during the eye test and the issues with my eyes and ways to help."
• "Deepak was totally professional and patient throughout the test, answered all my questions and offered the additional service of a scan without being pushy."
• "The professional yet friendly manner in which I was treated during the eye test was much appreciated."
• "Really professional, explained everything during the eye test and the issues with my eyes and ways to help."
• "Deepak does thorough examinations - his new diagnostic tools are amazing!"
• "The eye examination was thorough and explained well and the optician was genuinely interested in my eye health and discussed the findings fully with me."

Cons:

• "No negative comments identified under this subject."

Value and Experience

Pros:

• "Albert Road will never be the cheapest but the experience, the wide range of frames and customer service is worth the extra expense."
• "The 'buy one get one free offers' at the high street opticians may seem like a good deal, but I've just had a 'lightbulb moment' - good fitting glasses that give you the best vision possible are an 'investment'."
• "I was quite surprised by the cost of the eye test and new glasses. I incorrectly assumed that, with such a well presented surgery, prices may be high. On the contrary, they are very reasonable indeed."
• "Yes the glasses are not cheap, but you get what you pay for, which is lovely looking quality glasses, which always get admired."
• "The customer experience at Albert Road is second to none."
• "Very refreshing to find first class service and kindness."
• "Sometimes you get more than you expect."

Cons:

• "No negative comments identified under this subject."