The Brooklyn Cafe. Reviews Summary

Staff and Service

Pros:

• "Staff were really friendly."
• "Super accommodating with our baby and buggy."
• "Staff always helpful and the place is very clean."
• "Lovely staff and great atmosphere."
• "Service with a smile."
• "The staff are fabulous, very patient and friendly."
• "Literally every single staff member were extremely nice, helpful and just genuinely great people!"

Cons:

• "Not impressed staff seemed more interested in serving us drinks than getting our food orders sorted."
• "The service, though was offhanded, slow, and uncaring."
• "Food nice but overpriced irrespective of heightened costs staff friendly but could not have felt more like they just wanted the next table in so they could get some more money."
• "Unfortunately our coffee and both food orders just tasted bad."
• "Decent tasting food but poor service and overall not good value for money."
• "Extremely poor serving staff all visits have been the same unfriendly waiting staff girl in particular made us feel like a real inconvenience to her."
• "The service really was poor we had to complain to get order taken and even after that we still waited 40 mins."

Food Quality

Pros:

• "Brilliant freshly cooked food at a decent price."
• "We had the soup of the day (minestrone) and a ciabatta combo; delicious."
• "Their scone with raspberry jam and clotted cream was amazing!!"
• "The food was incredible too. They had loads of veggie and vegan options as well as a great kids menu. The cakes are amazing!"
• "Delicious vegan breakfast!"
• "Best poached eggs I've ever had, proper runny yolk."
• "Had the Grilled Cheese Pulled Pork, hands down the best I’ve had in the city."

Cons:

• "The bacon too was still oinking in the roll, uncooked and boggin."
• "Food is very mediocre, very generous portions I can’t deny that."
• "It is very expensive compared to what you can get nearby."
• "If you order the blt it’s served on a sad piece of what seems like supermarket own brand white loaf rather than a nice sourdough or something."
• "The food is decent enough, though certainly no bargain."
• "Unfortunately our coffee and both food orders just tasted bad."
• "The food tastes like something a very average cook would make in their own home, no nice ingredients or reasonable quality products."

Atmosphere and Cleanliness

Pros:

• "The Cafe is very nice decorated and the owners are really friendly and always helpful."
• "Total gem within Shawlands and the history is fascinating - been in the same family since 1931."
• "This place was buzzing on a Wednesday lunchtime."
• "Good food, friendly service, always a good buzz from an eclectic clientele."
• "A great, cafe with some fantastic character - still in the same family after many generations."
• "The environment was really nice and the menu was superb."
• "Friendly staff. An institution."

Cons:

• "Gone downhill."
• "It is not a wheelchair friendly place."
• "The place is a bit outdated and not really warm and welcoming."
• "Also place doesn’t seem that clean there’s something slightly grubby about it."
• "A very uncomfortable place to visit with some sloppy customers."
• "The place is always cold, every time I've been I've had to leave my jacket on."
• "baby changing facilities were closed & toilets weren’t very clean."

Value for Money

Pros:

• "Brilliant freshly cooked food at a decent price."
• "Prices are normal for the location and the service you get."
• "Excellent value for money."
• "We had 3 mugs of tea and 2 coffees and the bill was incredibly reasonable."
• "Value for money and service with a smile."

Cons:

• "It is very expensive compared to what you can get nearby."
• "Slightly more expensive cafe so if your on a budget it's not ideal."
• "Food nice but overpriced irrespective of heightened costs staff friendly but could not have felt more like they just wanted the next table in so they could get some more money."
• "£6.50 for a roll and square sausage with a small amount of fried onions on top,, not even a triple roll which states on menu is £6.50, won’t be back at that price."
• "Pretentious over priced wannabe cafe ... prices are overly inflated."
• "Pricey for what you get (just short of £10 for a regular cup of coffee, scrambled egg, 2 slices of toast and 2 rashers of bacon and a small glass of orange 'juice' drink)."
• "Ordered from uber eats and got a haggis and black pudding grilled cheese and my mum got a bbq pulled pork grilled cheese... it was CERTAINLY not worth £25 but plus delivery makes it £32."