The Rockpool Reviews Summary

Staff and Service

Pros:

• "Thank you to the friendly staff and chef, good food is an important part of our holiday and much appreciated."
• "Nice vibe, very busy, staff are very helpful and friendly."
• "Staff are friendly and welcoming and there's are sensible covid precautions in place."
• "Also beautiful location and super friendly staff working hard to make it all tasty!"
• "The staff were incredibly friendly and accommodating and our dog was welcome too."
• "Staff were very attentive and helpful."
• "The staff here are absolutely AMAZING!!"

Cons:

• "Extremely rude Manager who clearly lacks any customer service skills. Wasn’t happy about us using the toilets before ordering our food despite assuring him that we would order!"
• "Ordered coffee from disinterested bar staff who then forgot to get it made."
• "Racist establishment!! Waited for one and a half hours..went to complain and they said they lost my order...which I had already pre-paid for!!"
• "The manager was really rude, before asking us what we wanted she said she didn’t have any spaces for dinner."
• "Did not find the staff very welcoming instead were focused on letting people know that they need to buy a parking ticket within 10 minutes."
• "I truly felt sorry for the staff who were nice but knew they were fighting a losing battle."
• "The only word that the staff in this restaurant is able to say is: NOT."

Food Quality

Pros:

• "The food is delicious, reasonable priced, and the setting is just gorgeous."
• "Food is great. Dirty fries are fantastic, also the garlic pizza bread, margarita pizzas were very nice."
• "All food was lovely packed in paper and reusable."
• "The food was lush, service amazing, such a friendly atmosphere."
• "A beautiful unspoiled spot, next to a stunning beach and serving incredible, fresh, healthy food options."
• "The pizzas were delicious and the dirty chips a fave."
• "The curried dirty fries were soooo tasty!"

Cons:

• "Fish was pancaked not battered and Thai mussels were far from Thai... Won't be eating here again."
• "Pizzas not good to much toppings so soggy and mozzarella turned out to be cheddar mozzarella mix."
• "Overcooked fish on fish n chips, garlic prawns in a bowl of wet, tasteless yellow something."
• "The lobster roll was mostly lettuce and chips but cost £16."
• "The £24 seafood platter came with a crust on the sauce, and barely any fish with mostly chips."
• "The homemade chicken and cheese croquettes were horrible."
• "The food was awful, especially for the price."

Location and Atmosphere

Pros:

• "Lovely Hidden cove with good beach. Had a nice outside lunch at the Restaurant, but beware, upon returning home, received a parking ticket, despite paying £2:50 for parking, as 15 minutes over, which I have disputed."
• "Great location here to stop for food and drink. Stunning views."
• "A fantastic place in a great location."
• "A great location to grab some food close to a beautiful beach."
• "Great location for walking our dogs over National Trust land and beautiful beaches."
• "Lovely setting right by the beach."
• "Great restaurant close to the beach with a relaxed seaside atmosphere."

Cons:

• "Mind your footing on the decking as it’s literally rotting away."
• "Came early on a whim on a Sat evening and were sat in what must be the cafe part which at that time of the day was a bit gloomy and lacking atmosphere."
• "The place was cold, the toilets are shared, there is no atmosphere."
• "Decor a bit tired."
• "The venue is great, staff are mostly friendly but the food is a real mixed bag, not a massive amount of choice and some of it ok some of it terrible."
• "The setting is just gorgeous."
• "Beautiful coastal decor, with plenty of room for kids (and adults) to eat, relax and play a game or two."

Parking and Accessibility

Pros:

• "Large carpark at front but check the signs as you pay and display at certain times. If this is the case they refund it off your bill."
• "Plenty of pay and display parking."
• "you can get money back on the parking fee if you spend over £10."
• "We also stayed overnight in our campervan in the car park, which was great, as we could enjoy the beach with the dogs."
• "Burger and a pint with a sea view within walking distance of the beach AND a carpark with plenty of spaces in silly season."
• "Great little place, friendly service, working the social distancing well."
• "Quality menu offering a host of quality seafood and a couple of meaty options."

Cons:

• "Lovely Hidden cove with good beach. Had a nice outside lunch at the Restaurant, but beware, upon returning home, received a parking ticket, despite paying £2:50 for parking, as 15 minutes over, which I have disputed."
• "The machine in this instance failed to print my full registration despite me entering it fully."
• "The parking company have been chasing for initially a £60 fine, which is now larger, because of the 19min delay caused by the time it took to download the app."
• "Live nearby and picked our daughter off here from the beach as a busy day. Only safe point due to busy road nearby. Just received a £100 fine from their private parking firm."
• "Issued with a £100 fine for overstaying a paid parking session in the Rockpool's car park by a few minutes."
• "Unfortunately, they have handed over control of their car park to the cowboys who trade as Armtrac."
• "Beware this pub ! I think its fair to say that on the whole in Cornwall you don't expect to have to pay for the pub carpark if you're using the pub. After 1 drink we left with a 100 pound fine for 30 mins parking ...shameful way to fleece people."