Red Squirrel Reviews Summary

Service and Staff

Pros:

• "Great service from staff, all very friendly and accommodating."
• "Staff was pleasant and very helpful, nothing was too much problem."
• "David the manager ensured we had everything we needed and overall a good customer experience."
• "Came for dinner and a catch up with friends and had a fantastic experience."
• "The staff as always were very on top of their game."
• "Genuinely so impressed... customer service is at this hotel - pub staff and housekeeping are both great."
• "Gerard our server was very good also! the kids area kept my granddaughter happy so overall a nice lunch."
• "Pleasant staff, took orders quickly."

Cons:

• "Service was very slow. We waited approx 30 mins for our main course after ordering and almost an hour for our sweets."
• "Waited till we were sat down with a drink, then told us nearly everything on the menu was off."
• "Waited about 15 mins just to get our drinks, and only after being at the table for 10 mins before anyone approached."
• "Only better thing could be more vegetarian choices, and there should be a lost of ingredients in sauces."
• "The staff only seemed to care after I asked where our missing items were."
• "We waited an hour for our food to be served."
• "Staff are very good and helpful. The carvery was very nice but the vegetables are well over cooked."
• "Nice looking decor and furniture, although what you get on the plate leaves much to be desired!"

Food Quality

Pros:

• "The carvery meat was nice."
• "The carvery today was a mixed experience. The meat dishes were very good."
• "Visited The Red Squirrel for the first time this evening. Went for a carvery and did not disappoint."
• "Came to the red squirrel for my birthday dinner, both food and service was excellent as always!"
• "Lovely meal at great prices."
• "Comfortable venue. Good value food."
• "Had a lovely good value breakfast, freshly made."
• "We've had two recent visits to the Red Squirrel pub and couldn't fault the service and quality of food."

Cons:

• "The roasters were chewy and pale."
• "The meat was so tough and chewy none of us ate it."
• "Burgers were hard and couldn’t eat them. They were obviously cooked and left to cool and they went hard then reheated."
• "Food came out 5 minutes after ordered scampi half cooked burger must have been sitting a while was really dry."
• "The steak pie was a very poor quality."
• "Unfortunately, we received a very poor meal, after our first choice was unavailable."
• "The Yorkshire puddings were greasy, lasagne was greasy, mash was cold."
• "Awful experience. The food was the real awful thing it was dry and most of what we had wasn't made correctly."

Ambiance and Cleanliness

Pros:

• "Comfortable venue."
• "Good bar service."
• "Varied menu."
• "A good place for good value, no frills dining."
• "Pleasant staff."
• "Quick service even though it was busy."
• "Friendly and helpful staff, good food at reasonable prices."
• "Friendly and helpful staff made our overnight stay a pleasure."

Cons:

• "What was shocking was the state of the men’s toilet."
• "Popped in for lunch... The restaurant looked clean and family friendly."
• "The sticky toffee pudding was only just warm and was poor quality and left a powder taste in the mouth."
• "The rooms were good and clean with good free wifi, the only problem was, Very very expensive for terrible food."
• "The apple crumble was also poor quality one had toffee sauce the other had none."
• "The jam sponge pudding was described by my husband as school dinner."
• "Wouldn't recommend this. Spent 4 nights here. Room OK and was clean but restaurant embarrassing."
• "Food ok, service not ok. Server referred to one of our party as "mama" constantly which was really weird."