John D Wood & Co. Estate Agents Docklands & City Reviews Summary

Property Condition and Maintenance

Pros:

• "The flat is lovely, and despite having found a few small flaws the landlord is very cooperative and most of the issues have been repaired in the first few days of the tenancy."
• "Any changes to tenancies are dealt with very smoothly."
• "Really excellent service over 18 months of being a tenant at one of the properties they run."
• "Had a situation recently and was impressed by how fair they were to both tenant and landlord."
• "They were very fair when we came to leave and understanding of wear and tear and what was done by previous tenants."
• "Whole process from finding the flat, living in it to leaving was very good and professional."
• "I've been with Vanet for quite a few years now and have no intention of changing."

Cons:

• "The whole checkout experience was painful."
• "This property manager ordered a professional cleaning without even informing us beforehand and stuck us with the bill."
• "Their properties are not in good conditions and if you complain you get bullied by their agents."
• "For 3 weeks we were not able to access the back garden as they had lost the keys."
• "Dishwasher going off with smoke after a first use (happens!)."
• "Property management spent ages to do any repairs in the flat."
• "We asked to changes the carpet that was dirty and with holes and beetle They never replied back."

Customer Service and Communication

Pros:

• "A big shout out to Aime Parsons - thank you for being efficient, helpful and very patient."
• "She was always friendly, communicative, very responsive and solution-orientated no matter the issues I raised."
• "All their staff have always been professional and respond promptly to my requests or inform me when there are issues with my property or my tenants."
• "If you want things to get done, rely on Ashleigh! After a few issues in getting in contact with the agency, she called me and sorted a contactor's visit within a few days. She also kept great communication flow with me. Thanks Ashleigh!"
• "Responded quickly to issues, communication was good."
• "Ryan McCabe of Vanet Property has been extremely efficient, friendly, eager to assist in all steps of the process."
• "I have been able to communicate with them in a professional and timely manner, they keep me informed every step of the way."

Cons:

• "Absolute joke of an agency."
• "Employees do not reply and go 'missing' right after the first charges to rent has been applied."
• "AVOID THIS AGENCY!!! SCAM!!! Its been 7 months and I still didn't receive my tenancy deposit back!"
• "BIG AVOIIIIID this agency. As soon as you sign the tenancy contract, they will not care about any of your requests."
• "The first property manager - she NEVER replies my e-mails and I have to chase her on every single issue."
• "After raising a dispute vanet did not reply and I still haven't got my deposit back."
• "Maria hasn’t replied to a single email and when we prompt with a phone call she doesn’t seem to have chased up any of our queries about outstanding maintenance work."

Agency Trustworthiness and Professionalism

Pros:

• "Both me and my flatmate had a very pleasant experience with Vanet- top quality!"
• "I have been a tenant with Vanet since Feb 2016 and have been impressed on how professional they are."
• "Arion represents the highest level of professionalism and I would recommend any potential tenant to refer to Arion and Vanet in particular."
• "Andreia who is my property manager has been very helpful since day 1 (check-in)."
• "Vanet Property Asset Management has been very fast in attending our initial requests before we rented a nice property."

Cons:

• "AVOID THIS AGENCY!!! SCAM!!!"
• "BIG AVOIIIIID this agency."
• "Stay away from Hannah Pickett."
• "Probably the worst agency we've ever had to deal with. Rude, liars and complete scammers."
• "They are rude, VERY disorganised and lazy people."
• "The very worst agency I’ve ever dealt with. We had 7 agents in 1 year. Zero communication."
• "Avoid at all costs. Absolutely shocking customer service."