Tony Macaroni Glasgow City Centre Reviews Summary

Service

Pros:

• "Staff were very warm, friendly and helpful with choice of menu."
• "Also on the plus side, extremely attentive service."
• "Service was really quick and food was delicious."
• "Excellent food and service. The food arrived swiftly, and the service was quite pleasant."
• "Staff friendly and professional."
• "Friendly and professional service and my friend was very chuffed when the waiter jokingly asked to see her ID for her pina colada."
• "Service was efficient and polite enough."

Cons:

• "The managers attitude and body language was that of 'I couldn’t care less'."
• "Very poor service left waiting around 30 minutes at table before anyone came over."
• "Service was shabby."
• "We complained to the Manager who wasn’t interested and made us feel as as if we were an inconvenience."
• "Once we were seated up the stairs the service was absolutely atrocious!"
• "Manager was rude and could not care less."
• "The communication and attitude of the manager was terrible!"

Food Quality

Pros:

• "The food was lovely & service good."
• "Excellent food, great ambience."
• "The food was amazing I really cant give these pepole any higher praise."
• "The food was 1st class and I would recommend any of the Seafood pasta."
• "Great value and lovely food."
• "Spicy chicken on bruscetta with a 4 cheese sauce and goats cheese salad were very tasty."
• "Soft, tender, succulent Chicken with light crisp, basil, parsley, and pine nut infused batter."

Cons:

• "Worst minestrone soup I have ever had. It look unappetising and had no taste."
• "Macaroni cheese was tasteless. Runny sauce mixed in with pasta."
• "Minestrone soup couldnt even be classed as soup, had a weird concoction of veg and no thickness or flavour."
• "The mussels were crowded onto a small plate, rendering the meal mediocre at best."
• "The macaroni lasagne wasn't enjoyable in flavour or texture, the carbonara was cold."
• "Rice was undercooked pizza was raw and carbonara was dry it’s disgusting."
• "The food was okay not the best I’ve had some of the pasta ordered was oily and the chicken was bland and chewy."

Atmosphere

Pros:

• "Atmosphere was fine."
• "The atmosphere was great."
• "The atmosphere was very relaxed and at no time were we rushed to hurry up as they needed the table."
• "Excellent food, great ambience."
• "Nice atmosphere and staff."
• "Perhaps the best Italian restaurant in the whole of Glasgow."
• "Both the food and the service were great and it is very reasonably priced."

Cons:

• "Highly unlikely to be back in this restaurant."
• "What a disappointment, having visited this particular Toni Macaroni on several occasions, I was disgusted at the service and attitude of the Manager tonight."
• "It's a sad and disappointing place."
• "Been a customer for over 5 years both dining in and take away but over the last year take away is disgraceful."
• "Do not recommend this place at all especially on a Saturday evening."
• "Absolutely disgusted and appalled at the service here."
• "Safe to say, I left. A course on customer service should be on the menu. Avoid at all costs, and will not be recommending."

Value

Pros:

• "2 courses for £10.95."
• "Great value.. and the wine was good too!"
• "If you're on a budget then this place is good enough."
• "The 'Sunday Presto' is great value."
• "Good food at good prices."
• "Reasonably priced and good service."
• "This was a lovely family dinner, meal & service were excellent."

Cons:

• "For the price, you can eat at far better restaurants."
• "Overpriced and mostly poor quality unfortunately."
• "It must have cost £1 in ingredients but cost £11."
• "Disappointing for the price."
• "The main however was so disappointing."
• "Having looked at my receipt today they have also charged me £9.75 for an 'Optional Service charge' I don't believe it is optional if no-one tells you about it in the 1st place."
• "Good food at very reasonable priced, but very much spoiled by poor and surly customer services."

Cleanliness

Pros:

• "Toilets were clean but downstairs."

Cons:

• "Restaurant and toilets dated and need refurbishment, sticky carpet."
• "Girlfriend had to report female toilets as they were in a terrible state with seat broken/missing and used toilet paper on the floor."
• "The wall of the the booth wasn't very clean looking."
• "Toilets were not the nicest, I'd have expected a lot better from a nice establishment."