Address: UNIT 10, Jarman square, Hemel Hempstead HP2 4JS, United Kingdom
Phone: +441442232580
Rating: 4.4
based on 134 reviews.
Play Areas and Facilities
Pros:
"So much to do for all ages, very clean and very good value for money."
"The climbing areas are actually really nice and soft - big squashy cushioned steps and floor mats."
"There are areas for all ages and it is really fun and large."
"Great space for kids to have a run around. 4/5 different areas."
"Well equipped large soft play with lots for different ages to do."
"This place is HUGE, and the soft part of the soft play is, well, soft."
"One of the best soft plays we have been to. Good prices not noisy lots of seating for adults."
"Great indoor play centre with climbing frames, go karts and laser tag for kids."
Cons:
"The only thing I noticed was the babychange facility wasnt the best- abit untidy."
"Some parts look a little tired, but the kids loved it."
"Needs more supervision by staff as older children play in the younger children play area's."
"The young children's areas are either side of the older children's equipment so it is difficult to keep an active 3 year old off of the bigger slides."
"However, the music is terrible and some of the toys in the role play area are looking worst for wear!"
"Lovely place for kids to play. My son loves it. Staff are nice. But i think things need to be replaced when broken or missing pieces."
"I wouldn't bring younger children here as the bigger children seem to be rampant in the younger play areas."
"Big soft play centre, lots to do, and equipment in good condition. Needs more active policing of under 2s area."
Food and Beverages
Pros:
"The food is good and reasonably priced."
"Food not bad."
"Good menu for food and drinks."
"The cafe is well stocked and while we didn't eat there looked like a decent menu."
"The food is nice too, comes out hot and fresh."
"Fantastic place for BDay or raining day. Very organise and helpful menager v good e mail communication. Gr8 food and ice cream-kids love it."
"This has everything kids could want, something for all ages, much better than most soft plays."
"Best place for kids and parents for kids fun n lots of exercise and of course for birthday party for your kids very kind and helpful staff as well, food is yummy."
Cons:
"Food was ok, ish - very basic and simple."
"Tables didn't appear to be cleaned between visits and don't like being forced to pay by card for drinks/ food no options for cash."
"Great fun for the kids. Really concerned about the cafe team very slow and unorganised really need to up there game."
"It’s good. Apart from the fact over 4s can’t go in the under 4s bit but under 4s can go in the over 4s play area."
"The soft play was nice, good layout where u can sit for a coffee and also watch the kids."
"The place was a little cold. We went there on the beginning of January and, as you need to take your shoes off of you want to play with your toddler, your feet get cold after a little while."
"The food is very good and reasonable prices. Thank you so much again to the staff in the restaurant who helped us today!"
"it was very expensive.but fairly clean food was over priced except jacket spud and chips were lukewarm."
Staff and Customer Service
Pros:
"Very clean, polite staff, and they improve the place regularly."
"Staff are always cleaning pieces of equipment during play session."
"The staff are very friendly and helpful. Big and spacious."
"Held my daughters birthday party there in December 2021 and can not fault them, they were attentive and engaging with the children."
"Thank you so much again to the staff in the restaurant who helped us today!"
"Had my daughter’s 6th Birthday Party a couple of weeks ago and it was absolutely great! Kids had lots of fun. Our host Willow was very kind."
"We had a birthday party for our son. Childeren were happy having good fan. Luisa took care of us being very helpful, polite and friendly."
"We bring our kids to DJ’s Play Park quite often. Probably the best soft-play around!"
Cons:
"The staff was friendly but they were rushed and we felt rushed as well."
"Very unorganised, manager was very unprofessional, very disappointed."
"The venue is really nice, clean and a lot to do for kids, however unfortunately kids are not being supervised by parents, venue's staff are not around."
"Very poor customer services in Hemel Hempstead! I really wouldn’t recomend for a party!"
"The allocated time slot is brilliant. Always clean and kids love. Could do with investing in a branded premium coffee machine for tired parents like me."
"Concrete in child's soft play area, as a road, but no cars/bikes on it. Just an empty path of concrete. When my son hit his head, three people were asked for a cold compress until one was found."
"The kitchen extractors I think are not working properly as the smell and grease is spreading to the communial areas."
"My son just had his 6th birthday yesterday here in Hemel Hempstead was completely desorganised!!!"
Value for Money
Pros:
"Very good value for money, if you book online then pricing is cheaper."
"One of the cleanest softplay I have ever been. £7 for a 3-years-old, but it worths the price I think."
"You definitely get what you pay for. Staff are very accommodating & helpful."
"Great value for money. On site cafe and lots of seating, baby station for feeding the littlens and designates area for under 2s."
"Thank god for places like this. Kids prices are fair and they don't charge the parents for entry unlike that god awful place in Garston Watford."
"Probably the best softplay around. We moved 20 miles away to bucks but still came back here for my daughter to play as the ones near us aren't that great."
"Large, clean and spacious place for children of most ages to play, with a relaxing and comfy place for parents to sit, reasonable prices on food and drink too."
"Great changes made by djs to be covidbCompliant. One table per family, heavily reduced capacity and sanitiser everywhere. Staff cleaning regularly."
Cons:
"The temperature was low and I had to keep my jacket on all the time."
"Prices for kids vary depending in age. Not sure why as they get to use the same equipment for the same amount of time."
"Tables didn't appear to be cleaned between visits and don't like being forced to pay by card for drinks/ food no options for cash."
"Only 4 star as I resent having to pay £2.50 for my 6 week old infant to 'play'."
"Car park and disable bays outfront. Time is limited. Prices are ridiculous there now. Food and drink are expensive too."
"The soft play was nice, good layout where u can sit for a coffee and also watch the kids. The only thing I did not like is that the play time is only 1h and 30 min."
"Overpriced for what it is. Staff are rude and make you feel uncomfortable. Food was cold even my 6 year old granddaughter refused to eat it."
"I could find zero for customer service , I booked ticket and I just arrived late as I have got problem when I arrived they asked to pay money again and buy another ticket it’s ridiculous."