Steven Eagell Toyota Ipswich Reviews Summary

Customer Service

Pros:

• "Excellent customer service from when we first started looking at the cars."
• "The sales executive was knowledgable and helpful."
• "Staff were very friendly and helpful."
• "What friendly, courteous staff."
• "The staff are very professional and helpful."
• "Friendly atmosphere and very helpful staff."
• "The host lady at the dealership is fantastic the sales staff Mohammed and Sienna to name a few, were exceptional."

Cons:

• "Being lied, not calling back, not processing finance paperwork or 'forgetting to do so' and no apology from the member of staff, is completely unacceptable."
• "Avoid at all costs the sales staff are the most arrogant, ignorant, rude people I have ever tried to deal with."
• "Had the worst experience of my life. Bought a used car with them and then realized that the wiper was not working."
• "In all my years of motoring this is possibly the worst dealership I have ever been with."
• "If you enjoy disgusting customer service, being ignored, messed about and told you aren’t a genuine customer then this is the company for you!"
• "I had my MOT today and the service received was absolutely terrible. They don't know how to talk to customers and their manager is even worst than others."
• "However another sales man decided to join in and belittled me, he made me feel extremely embarrassed about my budget."

Car Purchase & Deals

Pros:

• "We got a great deal too!"
• "As for the car… again my expectations have been way exceeded and I’m delighted with my purchase."
• "Second time purchasing a car from Toyota Ipswich in the space of year. Each time I have had fantastic experience."
• "Would highly recommend for anyone wanting a new car as give great deals and help with as much as possible."
• "Can't say enough. Very helpful and went out of their way to ensure that we got the best deal for a new car."
• "We’re very happy with how the car has been prepared for us; it drives beautifully."
• "I love my new Yaris! I was really dreading going through the whole car buying process but it proved to be a real pleasure from the moment we arrived at Steven Eagell."

Cons:

• "Bought a new car from them two years ago and they sold me a service plan, but I was subsequently told the car came with a free three year plan so I had to get a refund."
• "No aware of recall for hybrid system on car."
• "Not only is the C-HR plagued with recalls and bits that fall off and stop working multiple visits to try and get it fixed so far we have had the bonnet pop up on the wife on the way home from visiting Ipswich Toyota had the centre console scratched by Ipswich Toyota waited months to get in to get it replaced."
• "Never get a car here go cochester or alot nicer and get trusted went to ipswich and bought a car for 8000 and it had a broken seat smash front screen and thay won't replace it."
• "I have had nothing but problems when dealing with this Garage. When I picked up new car it had a dent in front roof."
• "What a disaster! My excitement at collecting a new car was short lived as I noticed paintwork defects all over the bonnet."
• "2 weeks after owning the car my brake’s virtually failed took car back to get sorted had a problem to make them realize the fault it was metal on metal."

Staff & Salespeople

Pros:

• "Calum was very helpful and paid attention to what I wanted."
• "Our salesman was Brad Taylor I would highly recommend him."
• "Denny Rodgers was patient, friendly and explained everything really clearly."
• "Samuel Dean was the sales executive who worked with me."
• "Mo was a great person to buy our car with. He was knowledgeable, friendly and it felt like I made the decisions on buying the car and wasn't pushed into buying anything that wasn't right for me."
• "Gavin looked after me from start to finish. He made sure I understood every part of the process and everything about the car."
• "Jay Johal has been a joy to do business with. He has been professional and courteous from start to finish."

Cons:

• "Ordered a badge for front my car and firstly they struggled to find it and looked for a completely different item."
• "Car was booked in to get trim replaced which had not been ordered again."
• "Took my car in for an accident repair quote one month ago and still not heard from them."
• "Another waste of a morning at Steven Eagell Ipswich what customer service 👏"
• "Admin useless."
• "Disappointed after sales service. Few months back I had wanted replacement cover for remote key fob, service staff insisted to buy £££ new keys as only option."
• "Purchased a car in February 2023 salesman was good but their after service is dreadful (Buyer Beware) there were so many problems with their after sales too many to mention."