Kaspa's Edinburgh Reviews Summary

Variety of Desserts

Pros:

• "The ranges of ice-cream, fraapee, waffles, shakes and crepes are endless."
• "They have amazing collection of ice-cream and sundaes."
• "Desserts, desserts as far as the eye can see."
• "Huge selection of desserts and drinks, all at really reasonable prices."

Cons:

• "Weird place with really weird service standards."
• "Neither can they cook a crepe properly or serve a waffle that is better than the one we make at home."
• "Worst customer service ever."
• "Every time I've been they have rattled off a list of things that aren't available."

Quality and Taste of Food

Pros:

• "Everything tasted heavenly. My kids thoroughly enjoyed every bite of it."
• "I feel every penny is worth spending for the quantity and taste."
• "Their desserts and ice cream are nothing short of spectacular!"
• "I've eaten sticky toffee pudding in almost every restaurant in Edinburgh where it's on the menu. Loved the Kaspa's one as much."

Cons:

• "The staff member who served us did not understand a word we were saying."
• "The world's smallest piece of chocolate cake arrived at approximately half the size of the £10 note I had just spent."
• "Brownie in the Sundae was dry and the cookie dough had the smallest scoop of ice cream on it."
• "Really tiny ice cream scoops at £2.50 each!"

Service and Staff Attitude

Pros:

• "The service at Kaspa's was impeccable. Our server was attentive, knowledgeable about the menu."
• "I enjoyed my ice cream, the price was honest for the size of my caramel ice cream, and we have been served very fast."
• "Popped in on the way home for some ice cream friendly staff."
• "Excellent service was very busy and managed to be seated. Service was quick and Staff very friendly and helpful."

Cons:

• "The staff is almost changed. Better service is not provided."
• "Customer service was shocking, the workers were very rude."
• "Service for sitting in was very very slow, after 50 minutes of waiting I had to ask if they forgot about us."
• "These guys do not know how to get a simple order right!"

Price and Value for Money

Pros:

• "The desserts are outstanding and, for the price you pay, you get a lot on your plate."
• "At first glance you think it might be expensive but in fact they are great value for money as the portion sizes are generous."
• "Great to eat in or takeaway! Everything was of good quality and of a slightly higher price but its justified by the enjoyable atmosphere and decor."
• "Good portion sizes and they all looked like the photos in the menus which is often not the case in restaurants."

Cons:

• "The reason why I am giving three stars is because their desserts are on the expensive side."
• "£7 for a chocolate sundae is ridiculous."
• "It was well worth the money but the second time they gave me the wrong milkshake which had coconut which I hate."
• "Very expensive and not really worth the money. Just poor."