Morrisons Reviews Summary

Staff and Service

Pros:

• "The tobacconist staff are so friendly especially the guy on Saturday morning!"
• "The man on the checkout was super friendly and charming."
• "Staffs are cooperative and this is a place where we get everything in an affordable price."
• "This is always a friendly store to visit."
• "Excellent service. Staff friendly, helpful and smart appearance."
• "Top class customer service from Lewis who was on the alcohol aisle."
• "The staff are great! Really friendly and helpful."

Cons:

• "Worst Morrisons in Edinburgh. Ignorant unhelpful staff."
• "Useless staff."
• "The lady who attended the self-service checkouts didn't seem like someone who understands the importance of customer service."
• "Staff running around when it's busy don't know what they're doing."
• "Never anyone working the self service, and when you manage to find someone they always act as if it's the biggest hard ship in the world for them to do their job."
• "Staff quite dispondant and plain rude."
• "The staff or should I say staff in charge of packing orders needs to be watched over."

Store Layout and Cleanliness

Pros:

• "Well stocked with long shelf life dates which was great."
• "Good selection of almost everything and is very clean."
• "The aisles were well-organized, which made it easy for me to find what I needed."
• "Plenty of parking."
• "Nice location and big area."
• "It was a lot cleaner than before."
• "Clean and tidy."

Cons:

• "The fresh meat selection is pitiful compared what it used to be."
• "Good - but garbage at the entrance and garden areas is disgusting."
• "The tables are not wiped down after each customer. So it's dirty."
• "This Morrisons always feels like it’s very sparse and missing things."
• "Shelves poorly stocked - some items with very short sell buy dates."
• "The cafe once again had no fruit scones. It is short staffed but the staff who are there are very pleasant and work hard."
• "Nice store but was pretty shocked at the bad hygiene practice I saw at the deli counter today."

Product Selection and Availability

Pros:

• "Plenty of variety of produce, reasonable prices."
• "Good fruit and veg selection."
• "I bout a freshly baked lemon cake here and I was impressed."
• "Good fish and deli counters."
• "The store had a lot of different things, from fresh food to things you need around the house."
• "The fish counter is excellent, as is the butcher's counter, and the stock seems to be updated regularly, with excellent offers."
• "This place has everything."

Cons:

• "Very limited number of staff in the cafe."
• "There is a bit of everything which means there isn’t a lot of everything, e.g. needs to have a home section but must be small so very limited."
• "They’re always out of a lot of products and restocking takes a while!"
• "Nutmeg (clothing) availability disappointing here and also homeware."
• "They didn’t have anything healthy. All the salads were gone (at 1pm?)."
• "This shop used to be good but the staff are a bit up themselves."
• "overall it has the basics but not great."

Customer Experience

Pros:

• "orders made at the cafe very prompt in being served."
• "The checkout process went quickly and easily, which added to a good total experience."
• "Nice friendly staff and I got my yummy blue slushie but the price has doubled."
• "The security guard...must have seen my glum looking face turning back and he noticed my work badge and he shouted me and took me to the front of the queue and asked the man on the door to let me in next."
• "Aisles are wide enough to distance from other customers."
• "Everything was easy to find and staff were very helpful."
• "Staff who are always exceptionally friendly, go above and beyond even when sitting on a checkout for hours on end."

Cons:

• "Absolutely terrible visit to Morrisons."
• "Horrible experience. Went in here while my partner was in hospital for cancer treatment and the crowd and pushing and lack of common decency from other customers in my personal space during covid left me so stressed I was in tears."
• "today was a worst day for me i was a clear victim of RACISM from this shop."
• "The vegan breakfast description says 2 flat mushrooms. I got one very small mushroom."
• "Staff is friendly but they will ask you to vacate the restaurant if you didn’t order something."
• "Unfortunately we didn't get a good customer service experience tonight in this branch of Morrisons."
• "Very poor service, the assistant could not understand plain English, got the order wrong and overcharged, when the food was brought out it was cold, no apology, stay away from the cafe, I wouldn't recommend it,lucky to get a star."

Safety and Accessibility

Pros:

• "Loos were clean and tidy which was great."
• "Nice staff as usual which I have noticed till today in all my visit to Morrison's supermarket."
• "THANK YOU MORRISON'S STAFF, MY WIFE AND i WERE ABOUT TO SHOP, SHE COULD NOT BREATH WITH HER MASK ON AND COULD NOT GET HER BREATH."
• "Morrison's is a well-stocked store and has everything I need, including an excellent selection of fresh foods."
• "My favorite supermarket. Great prices overall but brilliant sale prices on seasonal items."
• "Plenty of parking best time to visit is 9-10 am."
• "The staff was also friendly and willing to help when I needed it."