Pizza Hut Restaurants Reviews Summary

Service

Pros:

• "Very quick & friendly service within a few minutes of ordering & paying via the QR code on the table."
• "The waitress Sherrylee made our experience here with 4 children a very very positive one."
• "Our server Ethan came and took our order. He was very friendly and polite."
• "The staff were very welcoming and Ethan did help the serving a friendlier one."
• "Lovely waitress, who took time to chat and explain the food process."
• "Very friendly and helpful staff."
• "Best part was the lady who served us, she was amazing, I just wish I got her name!"

Cons:

• "Four of us ordered at the same time. It came over 20 minutes apart."
• "Sadly during my visit I didn't feel well and had to cancel my order."
• "Extremely poor customer service in a high traffic tourist spot."
• "We waited over an hour to receive cold pizzas to then complain and be told by the waiter that he knew and that they were over staffed!"
• "The worst service ever."
• "Service was not nice."
• "Service was so slow it's unbelievable and waiting staff just didn't care."

Food Quality

Pros:

• "Good choice of pizzas as we went for the buffet option at £8.99 with unlimited salad and pizza."
• "The BBQ pizza was very tasty really enjoyed this original pan pizza."
• "The buffet was regularly updated, and the pizza was actually great."
• "Food was hot."
• "The pizza and salad tasted good."
• "Best vegetarian pizza I've had in a long time! The veggie Pepperphoni was delicious, the pizza was dripping in cheese and perfectly cooked."
• "The margherita pizza, the cheese triangles and the garlic bread with mozzarella was perfectly done and so delicious."

Cons:

• "The salad bar was a bit of a disappointment."
• "Salad bar was a little boring and tired."
• "The gluten-free pizza is a bit harden, I will not recommend that. But the flavours are good as always!"
• "The salad bar was lacklustre and lacking lettuce, of all things - just due to being poorly taken care of."
• "Hot wheels of garbage covered in barbecue sauce."
• "The pizzas were horrible (not to mention didnt have all the varieties that it should have), chips we paid extra for were not nice."
• "But the selection of pizzas at the buffet were not all that great."

Ambience & Cleanliness

Pros:

• "Place is clean and well organised."
• "Seems small from outside but opens up to a big restaurant inside."
• "Very clean restaurant with lovely staff."
• "Wheelchair accessible entrance, disabled toilet available, clean and tidy environment."
• "Situated in a busy street with a nice ambience inside, this is a good pick for a quick meal."
• "Early afternoon & stuck for somewhere to eat as the hunger pangs were hitting we dived in here as it wasn't overly busy. The staff were great, the buffet was superb - the pasta is awesome, the place was very clean."
• "The atmosphere was pleasant and the music choice with the loudness was all alright."

Cons:

• "Our table was extremely wobbly and instead of moving it away they gave it to another family who came in."
• "Poor seating made our meal a bit of a downer."
• "It was drafty every time the door opened and was awkward when people were waiting for there takeaway orders."
• "The seats and table themselves reminded me of something you might have found in a school dinner area of yesteryear."
• "The restaurant was quiet when we walked in and sat down only to find that when you sat down on the pvc seats you would'nt be getting up in a rush as you were stuck to them."
• "The table was filthy, looks like nothing was clean from the table to the glasses."
• "The salad bar was almost empty and the atmosphere was horrible."

Value

Pros:

• "The buffet of 20 British pounds was worth it. We ate a lot and was totally worth it."
• "Really enjoyed our buffet lunch great value."
• "The buffet deal is quite good."
• "If you have a good appetite I highly recommend Mon - Friday before 3pm when they serve all you can eat."
• "Great service! This is one of the fewest places, where people know how to treat their customers."
• "Amazing place, best part about it is it's unlimited salads."
• "Pizza Hut never dissapointed us! It is very well located in Edinburgh."

Cons:

• "Was not happy at all service zero 😒 had the all you can eat normally love it but the drinks machine was brocken was only told once ordered."
• "£10.85 = $19.72 would not recommend this at all small portion for a hell of a price."
• "Ridiculous price for a pizza! Not the best experience."
• "Sometimes I think pizza hut for what it is can be pricey."
• "Extreamely overpriced the food is not worth it save some money go elsewhere."
• "Buffet was cold and dry."
• "Mac & cheese was bland and portion size was mean! In fact it was daylight robbery!"