Address: Wilthorpe Rd, Barnsley, S75 1JA, United Kingdom
Phone: +441226299494
Rating: 4.3
based on 87 reviews.
Customer Service
Pros:
"Customer service was excellent, friendly greeting, charming flat cap wearing gentlemen who drove me to my destination."
"Fantastic customer service."
"Service experience was as good as the sales experience. You can tell it's a family business and not part of a huge franchise."
"Great customer service with really easy going staff who were not pushy in sales tactics at all."
"The sales person Zoe Sharp was a pleasure to deal with."
"Brilliant customer service, keep you informed would recommend Hayselden barnsley to anyone."
"Helpful, knowledgeable, professional and friendly staff."
Cons:
"I cancelled my order as too long to wait, despite a phone call with the sales manager and emails to salesman Andy Chambers still waiting for return of my deposit."
"Upon returning to pick the car up the service guy went through the checklist and totally missed off the fact that I had mentioned the corrosion to the wheel."
"First of all let me tell you how I phoned this company 3 times. Twice I was hung up on."
"Waiting 2 hours for a call back as apparently the garage was very busy. Never called back and did not even pick a second phone call from me."
"Service manager failing to return calls."
"The customer service is terrible, I turn up in my work gear and they look down on you as if I'm a lower class because I'm a mechanic."
"The customer service is dire. No greetings, no smiles, no thank you."
Sales Experience
Pros:
"I definitely recommend Hayselden. We might meet again 3-4 years."
"Best service I have ever received from a dealer. Travelled all the way down from Scotland and was not disappointed."
"would highly recommend this dealership to anyone wanting a smooth deal"
"Would buy from this dealership again and would be happy to deal with Andy anytime."
"Our experience has been great start to finish."
"Full marks to Hayselden, Barnsley, and especially to Jamie Shirtliff who made the process of buying another car so smooth and relaxed."
"Always treated like you're the most important person in the showroom."
Cons:
"Purchased back in june 2023 and my fathers had problems after problems cars not been repaired properly or looked into even AA said poor workmanship."
"Terrible service I have had nothing but trouble with our car bought in February."
"If you really want a VW go elsewhere you'll be a lot better off!!!!!!"
"Went to see a 67 plate vw golf r that I reserved and travelled all the way from Aberdeen... What a waste of time that was."
"Do not bother spending any money with this dealership, I have been buying cars from top dealers for years... my experience with Hayselden VW has been appalling of late."
"Please please please.!!!! Think twice before spending your hard earned money here. Poor after sales."
"Turned up after taking time off work to test drive a car really interested in to be told they sold it this morning. No phone call nothing."
Vehicle Quality and Maintenance
Pros:
"The car was well presented on collection and all records were passed over Inc information pack."
"When collecting the car it was waiting all gleaming and like brand new!"
"One of the mechanics called Luke Duffy was very helpful and took it in and had a look underneath and tightened the bolts that were loose."
"Not had any problems, bought a new car and the customer service was excellent."
"I bought a VW Tiguan here today and cannot find enough words to reccomend this establishment."
"Based upon my experience I would heartily recommend Hayselden for used Audi sales."
"Thank you for making things right with my second-hand purchase Craig and Hayselden team."
Cons:
"Bought a WV Polo Beats in October 2017... rear passenger side door seal was leaking."
"Customer service is very poor, my wife and I came into the showroom to purchase a brand new Golf GTD, and was basically pushed out of the door."
"Car went in for service... Three days later handbrake stuck on and wouldn’t release."
"Terrible company, car broke down after 4 WEEKS the engine needs to be replaced all happened before my first payment went out!"
"I would never get another car from vw there after sales is the worst."
"Only interested in making a sale. Terrible company, no one really knows how anything works."
"There service team are the worst I have had a motability car for nearly 3 years now and it is appalling the way the service team treat me."