Pizza Hut Reviews Summary

Service

Pros:

• "A huge thank you to Liam who made our visit here a very great one."
• "Nice restaurant and we were welcomed by a very friendly staff member who described how everything works regarding app and offers."
• "The server we had was absolutely brilliant. She spoke and played with our 6 month year old son, he absolutely loved the attention, she couldn't do enough for us."
• "Top notch service and personability from Rebecca and Chloe who are normally at fountain park."
• "The service was fast and the food was cooked to perfection."
• "We were immediately greeted and seated by a very friendly employee."
• "The staff and manager were 100% fantastic."

Cons:

• "The manager then seemed annoyed I had asked where my food was."
• "Even though there weren't many people in the restaurant, there was quite a wait to get seated."
• "Manager had very little empathy about the whole situation and the store is seriously understaffed."
• "It seemed there was a distinct lack of staff and I even saw one staff member shout at another in full view of customers."
• "The manager walked to us at the entrance and never greeted us. Just said follow me!"
• "Absolutely horrific service on Saturday 1st October."
• "Terrible service and possible with an explanation from a waiter or manager we could understand but all chased by us, the paying customers!"

Food Quality

Pros:

• "Really tasty food and would go back again for a treat!"
• "Food was great, hit the spot and the daughter loved it."
• "The menu was varied, and once ordered, the pizza came in a reasonable time. It was hot and very tasty."
• "Good food at a fair price."
• "The food was great and we didn't have to wait long, the salad bar was clean and well stocked."
• "Food excellent and good value for the money."
• "The food in here is always very good, hot, fresh and tasty."

Cons:

• "Really expensive for what it is!"
• "Only 3 different pizzas on the buffet."
• "Food came out quick and was okay but pricey for not being the best."
• "The pastas were awful tasted like a child’s attempt."
• "The food was very small I was still hungry after the poor meal."
• "Food is overpriced (over £50 for 1 pizza and 2 kids meals) and the quality is very poor."
• "Pizza was meant to be double pepperoni and had very little pepperoni and onion rings were mushy and burnt and chips were cold and hadn't been cooked properly."

Ordering System

Pros:

• "You order yourself from a QR code on the table, which speeds up things a lot and also you've already paid for your bill."
• "Ordering on phone using the QR code on the table was straightforward and easy."
• "All order online now, could not get changes to order done so girl done for us ordered, helped ourselves to salad."
• "Have to order yourself on the app and pay online, wasn't sure how to use my voucher we had so just left it."
• "You don't have to wait around for the food and eat as much as you like."

Cons:

• "Awkward way of ordering on your phone."
• "Absolutely awful, cashless which is nuts have to do the order yourself online."
• "Annoying you had to order yourself on the app when all we wanted to sit down and catch up."
• "The use of the smart app for ordering and paying for food is a negative move for Pizza Hut."
• "Terrible customer service... The staff literally could care less."
• "The process of logging on to the Internet was overly complicated."
• "After being seated next to a drafty door in an empty restaurant we then had to use an app to order."

Cleanliness

Pros:

• "Nice and clean restaurant."

Cons:

• "Chair was sticky not the best."
• "The seats and tables weren't clean, the online ordering didn't work so we had to wait for someone to come and serve us."
• "The buffet itself needed to be topped up with fresh salad. It all looked a bit empty including the dressings."
• "Tango had floating orange pieces in it. Clearly the machine wasn't clean."
• "The table was not clean when we were ushered to our seat."
• "The seats we were to seat were disgustingly dirty and not cleaned from crumbs and leftovers, the floor … in even worse shape!"
• "Wasn't convinced of the hygiene of the concept!"

Atmosphere

Pros:

• "The location is perfect, with free parking, Shopping, lunch, perfect day out place."
• "Good location after doing a spot of shopping."

Cons:

• "The temperature inside was FREEZING!"
• "Restaurant was freezing service was not good at all."
• "Place was freezing."
• "There is no atmosphere or a feeling of being welcome, just sit down, order, pay and leave."
• "What a disgusting place!!!!!"
• "Absolutely no service, waitress didn't tell us about the QR code ordering."
• "Firstly why are customers still being forced to order online without any explanation of how to or explain the menus."