Tim Hortons Reviews Summary

Coffee Quality

Pros:

• "Ordered an Americana, coffee is ok, I've had better and worse."
• "Coffee had a decent strong flavour."
• "The coffee, in my opinion, is just as good as Starbucks."
• "Tim Hortons provided a nice environment for a lovely hot chocolate."
• "The coffee was excellent as was the wrap."
• "Cappuccino was tasty and wife enjoyed her tea."
• "Coffee is good."
• "Nice coffee delicious donuts and breakfast wraps."

Cons:

• "After the wait i was handed a boiling coffee without a lid or the sleeve."
• "Over priced coffee and it is not any better than any of the rest."
• "Coffee is disgusting."
• "Did find the coffee somewhat bitter."
• "Terrible! The coffee is absolutely disgusting."
• "Garbage. Burger and chicken strops ice cold. Fires rock hard and lukewarm."
• "Nice place defiantly had a similar look to the Tim Hortons in Canada but I didn't like the coffee."
• "Absolute shambles !!! Ordered sit in food at 1228 ...... @ 1258 still waiting ... awful experience."

Staff and Service

Pros:

• "Staff were pleasant as well which is always a bonus ☺️."
• "Great service, good advice on allergies and the picture wall of Timmie's facts was interesting!"
• "Tim Hortons provided a clean environment for myself to sit in for some lunch and a lovely hot chocolate. The staff were very attentive and the service was quick yet very efficient."
• "Had a coffee with my son James. James also had a bite to eat one of their wraps. The coffee was excellent as was the wrap. Bit pricy but the place was quiet and we were able to have a good catch up. Chairs were confertable place was spotless. Service was quick."
• "The staff are lovely and the place was very clean. Food was quick out and if was amazing!"
• "We come quite often for your French vanilla lattes and always have an awesome service."
• "Excellent!! The manager of this store is great and all the staff are really nice and helpful, especially Lauren."
• "Tim Hortons still uses egg products from a cruel caged hen supply. This is when so many restaurants are at least using eggs of free range or organic origin, as well as using vegan alternatives. Come on Tim Hortons, time to up your game!! Disappointing."

Cons:

• "The worker also had an attitude and eyeballed me while i left the store."
• "Staff ignoring their behaviour until it was pointed out to them."
• "This place must be terrible to work for as the staff are different everyday."
• "Only dissappointed by the chicken panini, that was too average."
• "Random women walked up to a group of children pressuring them to leave a 5 star review for a free doughnut triggering an anxiety attack in one of the kids."
• "Awful. Ordered a Bacon Double Cheeseburger with lattice fries. Sounded delish. What was deliverd was a soggy mess that looked like a labrador had put it together, sizewise I'd call it a Barbie burger and a whole 5 lattice fries as a side."
• "I'm very disappointed that Tim Hortons are still lacking a policy against the use of eggs from caged hens. Almost all other restaurant chains in the UK have committed to stopping that kind of animal cruelty - what are they waiting for?"
• "Terrible terrible terrible...coffee was cold and order was wrong served by disinterested staff. Don't bother contacting customer service as you will get ignored. Save your money and go to any of the many other coffee shops in Dunfermline"

Cleanliness and Environment

Pros:

• "Tables were clean which is nice to see."
• "The eatery is quite spacious and welcoming; music, heating, and always busy."
• "Tim Hortons provided a clean environment for myself to sit in for some lunch and a lovely hot chocolate. The staff were very attentive and the service was quick yet very efficient."
• "Nice clean environment. Staff really friendly and patient."
• "I went, with family, to have breakfast on what was a first visit in quite a while. First impression was great noticing the restaurant has been refurbished in superb style."
• "Location and coffee-wise, I find this place so handy for catching up with friends, study time or just enjoying some lunch and a coffee in passing."
• "Was recently in this store for the first time in a while. The store was very clean and smelled amazing!"
• "Different experience each time I've been in. Food and coffee always good."

Cons:

• "Unfortunately a group of school kids, who hadn't purchased anything, loud, play fighting and feet up on the tables."
• "The only issue is the cleanliness; the tables aren't cleaned quick enough when a customer leaves and I have had to request a table be cleaned or cleaned one myself."
• "Arrived at Tim Hortons at 6:30pm on a Tuesday night to unfortunately find the shop in a pretty sorry state, the bins were overflowing and coffee cups left sitting everywhere with spillages all over the condiments station."
• "Bit of a shambles. Ordered food on the machine, no receipt paper left, when we informed a member of staff we were told that's OK just remember your number and collect your food."
• "Music can be a bit loud at times. Thai chicken soup is brill.& the tomato & basil was very good. Chai latte coffee ☕was brill too. The guy put my boston cream donut in the same bag/poke along with my maple dip & were stuck together - thats not on."
• "Popped in for a coffee to sit in with but ended up leaving because place was disgusting. Food was all over the floor, tables not cleaned and dirty food trays lying at the clean area for spoons etc."
• "Visited this store this morning with my mum ordered our meal to sit in. There were no clean tables so asked if a member of the staff could clean it for us. We were told they were busy and short staffed."
• "It's a nice little shop. I was out for a walk with my daughter and granddaughter and we popped in for a coffee and a donut. After being in Tim Hortons in Canada I had great expectations but was really disappointed."