Gold’s Gym Reviews Summary

Facilities

Pros:

• "Steam room and sauna are a nice bonus and worked at least when I used them."
• "All devices nearly new has been update last year."
• "The free weight area is good, plenty of workstations and equipment."
• "Great facilities with parking."
• "It has brilliant Jacuzzi, steam room, sauna and swimming pool."
• "The top floor has a swimming pool and there's a sauna on the second floor, which is perfect for recovering after a heavy session."
• "Fantastic facilities, jacuzzi and swimming area is very relaxing."

Cons:

• "The hot tub is always having problems and is a drain on money."
• "The gym is very dirty, leakages from the ceiling, the entire gym floor and equipments are very old, rusty, dirty and the exercise mats are very dirty."
• "Equipment is broken for weeks... the air conditioning never works... the cardio machines are never cleaned they are covered in old sweat."
• "The swimming pool is completely disgusting, I’ve got an ear infection due to the dirty water."
• "The jacuzzi breaks down constantly and it's weeks before it's repaired."
• "The ladies steam and sauna always had a nasty musty smell from lack of proper cleaning."
• "The sauna And The swimming pool never work, all The staff from The gym it's broken."

Staff and Management

Pros:

• "The management is doing the good job."
• "Staff are very friendly and helpful."
• "Very helpful gym staff on hand."
• "The reception guys are very Corteous with a great smile, always willing to help."
• "Mustafa, the receptionist, is outstanding – he goes above and beyond to help all members feel welcome and supported."
• "The staff there are friendly and helpful."
• "Staff on every department are friendly and helpful."

Cons:

• "This place is horrendous. Please think very seriously before you join this gym."
• "The club manager Mr numan has a very bad attitude. Very proud to be working there for 5 years or whatever, uses foul language when talking to his staff, very bossy and impatient."
• "The instructors are perverts who openly letch over female members in front of other patrons which is embarrassing."
• "The lady on reception with the black hair is not very friendly, often argues with customers."
• "Under new management, the new manager has cut all the classes, manager refusing to provide email and point of contact for managers above him."
• "Very rude and unfriendly staffs."
• "The staff members are really unhelpful asked one guy to turn the music up he looked at me and carried on with what he's doing."

Value for Money

Pros:

• "It's cheap and cheerful."
• "For the price of £25 a month you can't go wrong. absolutely brilliant."
• "Staff are very friendly and more importantly great value for money."
• "If you're a frequent visitor then it's definite value for money."
• "Great value for money."
• "Reasonably priced for what you get."
• "I joined recently with 2 others and got £25 per month discounted rate for one year."

Cons:

• "Struggling to cancel membership."
• "This gym is just a rip off."
• "If you only use the gym and no other facilities like classes or the pool then you are overpaying for what you receive."
• "Whatever you do if you plan on getting a membership here do not!!! They are thieves and liars."
• "I have read lots of review about how bad their service is and about how people they are still charge after the contract is finished."
• "Golds act illegally and unprofessionally."
• "It’s a contract only gym, I might’ve stayed a bit longer and may have grown to like it but I didn’t want to risk signing up to a 12 month contract so I quit during the cooling down period."