Edmonton Leisure Centre Reviews Summary

Cleanliness

Pros:

• "Very good soft play, but it's be nice if clean and fix little bit."
• "Mainly go for badminton on the weekends where courts are clean and well maintained."

Cons:

• "The sauna and steam room never seem to work."
• "People are free to walk around the swimming pool in their outside shoes so the border is always muddy."
• "Quite dirty."
• "dirty floors in the changing room that is not cleared frequently."
• "Facilities are always dirty, staff shortages."
• "The changing rooms are dirty and you can hardly use the pools."
• "The change rooms towards the swimming area always smell of urine."

Staff and Management

Pros:

• "Last week Sharon Anthony provided first class customer service that it makes me want to go back to the gym."
• "The swimming pool staff aren’t bad."
• "Other staff I encountered were friendly."

Cons:

• "The place is so badly mismanaged."
• "They were extremely rude and kicked my daughter out the soft play because there was a party and wasn’t refunded."
• "The receptionist has no soft skills and is antagonistic when asked a question."
• "Staff absolutely rude and not helpful at all."
• "One of the staff was very rude."
• "Staff not helpful and completely disorganised."
• "The staff on the desk don't even know what clubs are running."

Facilities

Pros:

• "I love this leisure centre because it has many activities such as: swimming pools, soft play."
• "Swimming pool is great and kids soft place is modern and spacious."
• "The pool and the facilities are great."

Cons:

• "The place is tatty, worn out."
• "It's run by Fusion, so you know it's going to be average at best, but it's awful."
• "The swimming pool looks tired like it's not being properly maintained!"
• "Classes get cancelled regularly and some things don't work."
• "there is no security on site."
• "The whole centre need a complete overview haul. All the equipment is old, tatty."
• "The gym is really well equipped, and the pool is for free use Mondays and Friday, great prices too I paid a pound for the month and £34 after for Gym and the Pool."

Customer Service

Pros:

• "After reading reviews I was expecting a bad experience but was pleasantly surprised...Would consider coming here again."
• "Claire answered the phone and was extremely helpful and friendly."
• "The staff and instructors are always very friendly and offer valuable information towards fitness."

Cons:

• "Absolutely terrible booking experience, the site is crashing and not accepting payment."
• "The black lady on the reception is extremely rude."
• "Food and drinks at soft play are way overpriced."
• "A life Guard Mr ZACH allegedly lured me to steal £45=cash and screen shot my Barclays Bank Card detail and spent another £33= from my account."
• "horrible staff, especially the black oldish lady at the front desk."
• "Extremely rude staff."
• "Never in my life have I ever experienced such disgusting customer service, And I will not be returning."