"Really helpful staff, very busy but never keep you waiting for long."
"Very professional, knowledgeable, competitively priced, and I was out after just 40mn."
"Great and trustworthy crew working here, open and honest on what needs fixing and what doesn't."
"So thankful for the team at Guildford. I was in a really tough situation following an MOT and Mark immediately accommodated me and gave me advice, checked my car for free and sorted out my problems within an hour or two."
"Aaron and Luke got me out of a jam with a flat tyre today. Swift and efficient with great communications."
"The operations manager Dan was extremely helpful and oversaw the whole process in a professional, seamless matter."
"Customer service delivered to me at Kwik Fit was exceptional. Luke and Aaron could not have done more to try and solve an ongoing issue I was having with one of my tyres which was causing me stress and concern."
Cons:
"I stood in front of him for several minutes before I was acknowledged."
"Customer service appalling as waited longer than expected, despite making it clear at 2pm I had an appointment elsewhere at 4.30pm."
"Under staffed, poor communication and very very slow service... In my case, although my car was with them for nearly 6 hours, they did not do 2 of the 3 jobs it went in for."
"Called and called them no answer 4 times I gave up and decided to call customer services."
"Communication was poor, I had to ask someone what was happening with my car, then wait over an hour."
"Experience is about right, customer service is rubbish no one available in reception I had to go into workshop to find someone."
"Cancelled MOT 2 days in a row, one 10mins before appointment, no help, don’t care, swearing down the phone."
Pricing and Charges
Pros:
"I wasn’t conned into the most expensive wheel alignment for 'lane assist' as this was not required."
"They were able to fit me in to replace a flat tyre without booking in advance and they did the replacement quickly and at a pretty reasonable price."
"Great service from Kwik Fit. My tyre valve snapped at the weekend... Within half an hour the valve was fixed and even a nail removed from my tyre completely free of charge!"
"They replaced my two tyres and did my alignment check. A hassle free experience and in good time and for a good price."
"Quoted £20 less than my usual garage for a replacement exhaust and then came in £75 cheaper once they had the parts!"
"The cost of my 4 new tyres was competitive and I would have no hesitation in recommending Kwik Fit Guildford in the future."
"These guys are amazing! Came in with a suspect slow puncture (able to fit me in despite being so busy), but all it was was a faulty valve - they fixed it for me free of charge!"
Cons:
"They then tried to charge me a higher price for a new tyre than they had on their website..... SCAM"
"This is a rip-off dishonest garage! deliberately failing MOT for unnecessarily fixing your car for £400!"
"I have now received the missing invoice which shows an over charge of £140."
"However, as I was ordering the tyre on the premises they could not honour the price on the website!"
"This is extremely irresponsible not only was I lied to about having it replaced but I was put at risk having an unsafe tyre."
"Although the service I would consider 5*, the fact that when the manager tried to sell me tire insurance he told me it was 9.99, he forgot to mention that it was per tire till payment time, just be honest and upfront - this felt super scummy to me."
"Quote given for discs and pads all round was not even close to being competitive."
Efficiency and Timeliness
Pros:
"The work was carried out very efficiently and in the time allocated."
"Problem solved within half an hour."
"Went in for investigation on a tyre puncture, same day service was able to repair the puncture and also identify further defects."
"The team were amazing - couldn't have been more helpful."
"Job was completely quickly and professionally."
"The work was carried out as very efficiently and in a timely manner, so I was able to drive my car away that evening."
"Service was outstanding! Efficient, professional and friendly!"
Cons:
"Booked the car in for 10, the M.O.T only started at 10:30, then we waited as no one let us know what was going on throughout the M.O.T process."
"Arrived 2:15pm, left 5:30pm."
"Spent literally hours on the phone trying to get through to customer services."
"In F1 it takes 2 seconds to change 4 tyres, in Kwikfit it takes 50 minutes to change 1 tyre."
"I booked my vehicle in at 11am and it took them over 2 hours just to replace 2 tyres."
"Nothing 'Kwik' about it. Always takes hours to get simple wheel and tyre jobs done."
"Booked a specific appointment to change tyres - weren't ready when I turned up and had to wait 40 minutes before they even started."