Address: Unit 1A, cathedral hill industrial estate, Guildford GU2 7YB, United Kingdom
Phone: +441483531114
Rating: 4.3
based on 161 reviews.
Customer Service
Pros:
"The staff member I dealt with on the phone was extremely helpful."
"Great communications throughout the whole experience, kept me informed on when vehicle would be ready, and phone manner from Amir was top notch."
"Everyone was very polite, especially Amin - he went above and beyond!"
"Staff provided us with exceptional customer service. They were extremely helpful on the phone, and more so in person."
"The staff were polite, efficient and respectful."
"Customer service and the communication from the team was excellent...I would highly recommend them."
"Customer service was outstanding!"
Cons:
"Pretty poor customer service. Booked in to have tires replaced. was kept waiting three hours."
"Calling the customer service. This is the third time they dropped the call on me and I dont even talk after 10 mins of wait."
"They didn't call to say the car is ready (I lost all day waiting and the car failed MOT)."
"Booked my car in for a morning slot for a service and took it in for 8.30am, service wasn't complete until 5pm! After phoning multiple times (they don't like answering the phone-I witnessed them ignoring it whilst I was in there chatting away to a friend) I was repeatedly told it would be done within the hour from 1pm onwards!"
"Honestly the worst experience with this group - awful customer experience where I am put on hold for ages when I call."
"Avoid - understaffed and bad communication!"
"But they need to provide somewhere for customers to wait - INDOORS."
Quality of Work
Pros:
"Real pleasure to get an mot and service done here, very professional and thorough."
"They took time to explain in detail what would be done to service the Aircon."
"Changing the fluid cost a tiny fraction of the price of the slave cylinder and it feels noticeably firmer underfoot so I'm satisfied the problem is resolved and very pleasantly surprised with the bill."
"Work is always done on time and well."
"Technician was really helpful giving me the cheapest solution to a problem preventing my car from passing its MOT."
"Overall, a very good experience and I shall be using Halfords Autocentre again."
"Really happy with the service I received! I was a bit worried that they do more or the wrong thing I was booked in for, but they only did a proper job and made sure everything fine."
Cons:
"Overpriced, extra work added to my invoice when it wasn't done."
"I am never going to recommend Halfords to anyone! They have left my car much worse than it was to begin with!"
"Took my car in to have the steering alignment done - after they finished it was even worse."
"I had the most shocking and disturbing experience in a garage ever!!!booked for a MOT, came back after an hour Witch the manager told me it will take !!! Then I’ve been nearly assault by his member staff !!! And then when I’ve got my car back finally after an 1h25, I’ve been AGAIN nearly assault by the MANAGER, mr Smith!!!"
"I booked full services + mot. On the day on my services, they told me they have to fix the breaks. It wasn't done properly and I had to go back 2 days later to have it fixed properly."
"Really poor service received! I had a new clutch installed and they gave the car back to me with first gear in an incorrect position."
"They failed my car and then tried to justify their decision by wrecking my tyre."
Value for Money
Pros:
"The costs were broken down neatly and the prices were reasonable."
"Booked online, prepaid only £35. Went along, was offered refreshments while I waited in the viewing area."
"Booking in was very quick and easy."
"Very well priced and amazing service."
"Booked a puncture repair online for following day. Easy to do and good value."
"They were great value for money for the tyres, for a start."
"The cost was very reasonable and, in comparison to other garages I have used, outstanding value for money."
Cons:
"I wanted to give a minus-star but that's not available here. Sharp practice. Ignore the negative reviews at your peril."
"Not happy as I felt pressured and advised this had to be done as these things had to be changed every 2 years."
"They quoted me over £900 considering I had already paid for service and MOT this was extra."
"I am unsure how this place is still in business being that the way they do business borders on illegal activity."
"Please avoid unnecessary overcharging."
"They ripped me off for changing spark plugs and balancing wheels!"
"Visit this garage if you want to get ripped off. I took my car here for an MOT under their promotional £27 mot offer, only to discover this was the most stereotypical cowboy garage, luring in customers with a cheap mot and overcharging by a huge margin to fix the problem."
Professionalism
Pros:
"An amazing team who go above and beyond."
"Lovely guys and super prompt, when I couldn’t get to my first appointment they were understanding and gave me a new appointment then next day."
"Staff were very helpful and accommodating will definitely use again and recommend!"
"I would certainly come back here in the future."
"As usual i go to Halfords when my car is sick or needs a MOT. Just passed again, not bad for an elderly but faithful motor, all thanks to the team at Halfords."
"Always nice, friendly staff."
"The team at Halfords were very professional and very helpful."
Cons:
"Will not go again."
"I am never going to recommend Halfords to anyone! They have left my car much worse than it was to begin with!"
"I had the most shocking and disturbing experience in a garage ever!!!booked for a MOT, came back after an hour Witch the manager told me it will take !!! Then I’ve been nearly assault by his member staff !!! And then when I’ve got my car back finally after an 1h25, I’ve been AGAIN nearly assault by the MANAGER, mr Smith!!!"
"I regret forever in my life for choosing the Halfords.They are literally damaged my car and tried to make me go back for repair which is created by them intentionally."
"Never Ever recommend these people to anyone..they wasted my time..😡😡"
"Rude staff who had no customer service skills."
"AVOID THIS AUTOCENTRE......!!!!!!!!! Overpriced and unscrupulous service. Had a lot of work done to my car at this garage over various occasions spread over four years. At first the cost was reasonable, however, the last couple of times I had my car repaired at this garage I have noticed dramatic increases in prices."