Tony Macaroni Reviews Summary

Food Quality

Pros:

• "I was delighted again by the food (had chicken breast in spicy red sauce with rice)"
• "food was lovely as always."
• "Pizzas are the best, lovely sourdough."
• "The food is tasty and plentiful."
• "Food was great and service to bring food was pretty good."
• "Pasta - super tasty!"
• "The food was pretty decent and about average price wise."

Cons:

• "Carbonara was incredibly bland flavourless and sickly."
• "Macaroni was poor and resembled cheese soup."
• "The food was watery, lukewarm and tasteless."
• "Chicken burger was a big disappointment for my partner. Really bland in flavour, bun was burnt, tomatoes seemed to be off and had a funny look."
• "The rigatoni zucchini it was dry even though it was meant to be creamy, the pasta was over cooked and falling apart."
• "The food arrived and it was bland, the prawns had a very fishy odour."
• "The food was bland, half of the ingredients on the menu were not in the risotto, pizza was cold and had tinned mushrooms on it and small strips of processed ham, nothing seemed fresh."

Service

Pros:

• "The service , the quality of food , the quantity and the price , all first class."
• "Good service."
• "Service was good, the server apologised for our unfortunate experience, food arrived quickly."
• "Service was really good, the pizza was way better than I expected."
• "The server's were polite, prompt and well presented."
• "The service was extremely good."
• "was amazing service, the gentleman in the grey shirt/trousers was so polite and professional."

Cons:

• "The manager was uninterested when I provided this as feedback."
• "After being in the restaurant 45 minutes I had to ask for someone to take our food order."
• "A lack of communication from management relating to the kitchen crisis was frustrating & unnecessary."
• "Far to many bookings taken for the amount of staff they had working."
• "We complained to several staff members and they just sniggered and nothing was taken off the bill."
• "Unfortunately not the waiting staff fault for the extremally slow service as under staffed, waited ages to order and been in the restaurant for over an hour with no food on the Horizon !!"
• "The arrogance of the waiter we spoke to was overwhelming."

Cleanliness

Pros:

• "Felt very covid safe."
• "The toilets were clean and tidy."
• "The area we were sitting in was clean and tidy."

Cons:

• "Looking through the window as we approached the door we saw the bench seats in the window booths were absolutely filthy, we turned round and left."
• "Additionally, it was filthy."
• "Never even made it inside the building, after parking and walking up to the building we noticed the outside of the building was filthy and needed a good pressure wash."
• "The ladies toilets wasn't as clean and did need some attention."
• "Gents toilet doors are jammed and don't close. Bench seats are shredded. Tables wobbly."
• "The Parmagiana di melanzane had no tomato sauce or cheese on it."
• "Upon arrival though the place did look shut due to the darkened windows, weeds around the building, uncut grass and rusty handles on the door."

Atmosphere

Pros:

• "The atmosphere was decent, considering its in basically a giant car park."
• "The general appearance of the place is well set out with plenty of tables without feeling crowded."
• "Atmosphere was excellent and the staff very attentive and friendly."

Cons:

• "The atmosphere was tense and not helped by the incredibly loud club music that was playing which meant we had to shout to be heard by each other."
• "The carpark was almost empty and as there is a Starbucks sharing the carpark most of the cars were up at that end enforcing the idea that Tonys was shut."
• "It was very quiet."