Luca's Kitchen Reviews Summary

Food Quality

Pros:

• "Food was nice, although my main (spaghetti gamberoni) was a touch over-salted for my taste."
• "We even got two ice cream cones to go on our way out, there is a large selection of flavours available."
• "Amazing selection of food. AND THE ICE CREAM. Holy moly. That was the best part of the meal..and the deserts were amazing."
• "Food was ordered and was plenty to choose from on the menu."
• "The food was absolutely out of this world."
• "The food is great, and there's a wide range to choose from."
• "Just been for a fantastic meal. Staff were great, very attentive and friendly."
• "Very family friendly restaurant, the food is of a high standard with lots of interesting options as well as traditional ones."

Cons:

• "I've only knocked it down a star as I like a thin and crispy pizza base, but I found my toppings slipped off the end of the slice."
• "Worst of all, despite us persevering regardless of the higher cost the mussels ordered were bad. Some were not open and the smell was awful."
• "My pizza was okay, it didn't transport me to Italy but it was nice and I wanted heat which the chilli didn't give, I've had much better."
• "The pizza was actually pretty good, but wrong order, wasn't sliced and staff look confused when you ask for a takeaway menu."
• "Penne should be chicken cajun but sauce was watery and sour from badly mixed cream."
• "I've recently ordered a takeaway pizza from here and it was tasteless."
• "At best M'eh. Mac cheese boring no taste even with bacon added."
• "Very disappointed,, food not up to scratch, penne casallinga was oily and far to heavy, macaroni was bland."

Service Quality

Pros:

• "The servers were very polite, prompt and well presented."
• "Staff couldn't be any more nicer than what they were either. And they are just brilliant."
• "Visited here for a late afternoon/early evening meal couldn’t fault the greeting we had as we entered the restaurant."
• "They accommodated to my husbands gluten allergy really well."
• "Had an amazing server young girl with blonde hair was very polite and had very fast service and could help with anything."
• "Excellent food and friendly staff."
• "The staff were very attentive, service is quick and the standard of food is excellent."
• "Staff were friendly and quick food good only draw back is no draft heavy which is shocking."

Cons:

• "I made the staff well aware that he was chocking as of asking for help but the staff wasn't all that much help."
• "The only negative was that the music was a bit loud for a Sunday lunch time."
• "Tried this place tonight for the first time, I ordered a chicken and mushroom pizza from what appeared to be an Italian manageress who didn't listen."
• "If I would need to pay full price (it's Wednesday so 'eat out discount') I would complain for food quality."
• "Poor, steak pie had four bits of steak in it! Four bits!"
• "The only reason I managed to get one of the waitresses attention was becouse my 4 year old was so impatient for ice cream, he nearly tripped her over."
• "The food was average and some of the staff were ok. There was one member that seem to be a manager, that disturb us twice while we were eating on a very rude maner."
• "Never got drinks refilled. Had to take the bill up to the bar otherwise would have been there all night and thirsty none the less."

Ambiance

Pros:

• "Very nice place to eat, whether it's an ice cream cone, pizza or a sit-down meal, this place caters for all."
• "My husband and I dropped in without a booking and was seated quickly."
• "The restaurant is decorated nicely with nice furniture."
• "Good kids menu as well."
• "Very family friendly restaurant, the kids meals being brought out first was appreciated."
• "Nice vibe to the restaurant. Plenty of attentive staff and the food came quickly."
• "The restaurant is very light, clean and airy with wheelchair access."
• "The set up is very good and spaced out well without feeling sparse."

Cons:

• "Initially, we were put at a table beside the door and maitre d. We asked to be moved as it was quite drafty and noisy."
• "Only unfortunate thing that happened was my boyfriend due to a medical problem started chocking on his food and could not get a breath."
• "It was "sorry you didn't like it" rather than "sorry for giving you food poisoning." For shellfish to smell so bad must mean the food is not fresh."
• "Didn't enjoy as much this time poor atmosphere and very noisy for a restaurant only half full .... disappointed."
• "The restaurant was half empty and the other table was occupied only at the end of our meal so there was no need for her fuss."
• "There was no bin for kids tissues. The music was pumping so loud we couldn't hear each other and despite booking a table were not shown to our seats."
• "Very busy day today at Lucas. Mostly Grandparents taking out their little darlings. The jurys out on the service. Not sure."
• "My vegan pizza wasn't as tasty and quite soggy."