Sainsbury's Reviews Summary

Store Layout & Accessibility

Pros:

• "Nice big shop with plenty of choice including a clothing and household section."
• "Really big shop, very organised."
• "Wide aisles and loads of space make shopping much more relaxing."
• "Lots of bike racks outside for those of us who shop by bike."
• "Covered parking is brilliant in bad weather."
• "Habitat aisles stocked with wide selection of home goods and stationery."
• "New sainsburys with ample free parking, unusually the store is built above the car park."

Cons:

• "Walked in here to get a Starbucks, went down the wrong side upon entry by accident as a barrier runs all the way down the store and fastest way back was through self checkout."
• "Poorly laid out store with not enough self service tills."
• "Worst car park in the world no signs and many tight corners where you have to cross to other lane."
• "The new barrier system is insanely annoying, when it's busy it's just a festival crowd crammed in there waiting for people to figure out how to scan the receipt."
• "Layout of the place isn't great."

Customer Service

Pros:

• "The staff at Sainsbury's in Edinburgh are consistently friendly and helpful, making every visit a pleasant one."
• "The staff member at checkout was very friendly and helpful."
• "Always my supermarket of choice for range of products, great quality, good value, attentive service."
• "The staff is very helpful."
• "Staff are always friendly too."
• "Staff are always helpful."
• "Extremely helpful and friendly staff, especially John (who found the iPad I left in my trolley) Amy (who gave my Argos order special attention extending the pick up date) and Jack for managing such a fine team of staff who put customer satisfaction first."

Cons:

• "Dreadful. Waited 30 mins for a baguette to come out watching other people getting served who were behind me."
• "A packet of ham I got didn't have a barcode, so it could not be scanned - there was no supervisors to get an alternative pack for me to buy."
• "The woman doing the interview had a very annoyed demeanor, and came across like she didn't want to be there."
• "Failed miserably on any customer focused service and assistance."
• "The staff in this store are either lazy or don't know their job."
• "The staff at the self checkouts came up to us and said that my partner is blocking the way."
• "Very disappointed asked 2 members of staff if there was any fresh apple pies and where they would be the first person did not understand me."

Product Selection & Pricing

Pros:

• "Good range and quality of fruit and vegetables."
• "The pricing and promotions are fantastic, allowing me to stretch my budget without compromising on quality."
• "I've always found their alcohol prices cheaper than other supermarkets and their meats are worth the extra price."
• "The lovely, fresh and delicious sushi you can find just in Sainsbury’s!"
• "Many chocolates to choose from."
• "Sainsbury's prices are pretty good too."
• "Quality produce and I get 3% cashback on goods and petrol."

Cons:

• "Expensive ( compared to Aldi )."
• "But I despise stores that use mis-leading lunch deals to trick you out of more money than you intended to spend."
• "There was no fresh ciabatta, a poor selection of mozzarella and very little offers on all their breakfast cereals."
• "If you're looking for specific ingredients, be prepared to check out other supermarket as this one may not stock what you need."
• "Any flavour you like so long as it's chicken. Vegetarian? See the snacks section. Main Meals are Not For You."
• "for the worst breakfast in edinburgh try their big breakfast and taste the THIN GREY TASTELES SAUSAGES."