"The worst customer service I have received at an Asda store to date."
"Very disappointed! The lady making the pizza at the counter was rude and was a bully to the younger staff."
"Very rude staff. Don't treat people with respect."
"staff have zero customer service skills."
"Colleagues at kiosk just chat instead of serving customers."
"The most Rude, Lazy, unprofessional staff I have ever came across."
"Store manager has no interest in listening to customers feedback."
Shopping Experience
Pros:
"Great supermarket! 24/7 self check out."
"I always find Asda’s fresh produce hit and miss, but this store is one of the better ones I’ve been to."
"As supermarket goes I particularly like this one... always seem to get through the check outs rather quickly."
"ASDA prices are much lower on average than rivals & quality of own brand products is right up there."
"ASDA is very Spacious, Clean, Well arranged, Huge parking place, Petrol station and Help desk."
"Great supermarket!... Well arranged."
"Good supermarket shopping experience found everything I required lots fresh products on offer good products and price reasonable, great selection off non food products."
Cons:
"There's often products out of stock for over a week and they just fill the shelves with other products to make it look 'full'."
"Asda branded grated cheese was green mouldy after a week in the fridge."
"This shop is pretty poor... There is never enough checkout staff and there's a heavy emphasis on self-service, even with a full trolley of shopping."
"They're forever moving things around."
"You can go in some days and find no milk."
"not great for stock availability."
"shelf's bare and didn't get everything we went for."
Online and Delivery Services
Pros:
"I use this ASDA for Click and Collect orders and haven't really had a major problem."
"99.9% of the home delivery driver's have always been friendly, helpful and honest."
"We have been using Asda's home delivery service from their Leith store, where we would normally shop, since the first National lockdown in March and they have quite simply provided a lifesaving service."
Cons:
"Delivery service is a joke."
"Terrible experience with online shopping from this store."
"Whilst the store itself is great, the delivery service was extremely disappointing."
"Just had my so called delivery it wasn't what I ordered they have left out 8 items of my order."
Accessibility and Convenience
Pros:
"Asda has a big parking space for customers and also disabled parking spaces."
"Great especially if have car, because it's huge and has practically everything (paint, tools, pizza.. .)."
"It's an asda store with the exception that it has an in store cafe and an optician."
Cons:
"Disabled spaces are also a fair distance from the trollies and front door too."
"Almost gave up trying to find entrance then found out it was way round the back totally inconvenient to non car users."
"Either Entrance, any day of the week..... NO BASKETS @ the doors."
Store Layout and Product Availability
Pros:
"Stocks most of your regular items."
"Really good gluten free food range - covering nearly two whole sides of aisles for dry and frozen foods."
"Nice n big."
Cons:
"Such a large Asda, why don't you sell sugar free sweets."
"Products move from fridge to fridge randomly."
"The meat, especially chicken is horrible, usually have veins and cartilage running all the way through it."
"the amount of stock missing price labels or in the wrong place is unreal."