The Winchmore Pub Reviews Summary

Customer Service

Pros:

• "The staff are outstanding."
• "Staff fantastic as always."
• "Wonderful staff, always helpful and accommodating."
• "Lovely staff and service."
• "Such friendly and helpful staff. The food was really good and everyone enjoyed their food."
• "Staff were excellent, very friendly and helpful."
• "The staff were very helpful & friendly and the Manager was very welcoming to us."

Cons:

• "Poor customer service. Left something at the pub and the team didn’t bother to contact me to let me know but instead got rid of it without any sort of communication."
• "Staff was not friendly at all with me and my family."
• "Staff were great but service not great wrong drinks constantly bought to the table."
• "Our waiter Loui forgot our order 3 times, we waited for 45 minutes for ice cream."
• "The only way our group could get any attention was by repeatedly going to the bar and asking them to send someone over to the table."
• "Staff on the day had no idea what time the party started and we were promised two members of staff which didn’t happen."
• "Terribly slow service."

Food Quality

Pros:

• "Great food, pizza was thin just the way I like it."
• "Food very good, definitely better than usual pub grub."
• "Wow it was the best roast we had ever eaten we was completely blown away it was perfect."
• "We had lamb pie and steak and guiness pie. Both came steaming hot with mashed potatoes and gravy with kale and broccoli on the side. The meat was very tender. Delicious."
• "Very good roast on a Sunday, efficient and friendly service."
• "The food is outstanding, I strongly recommend ordering the Beef Burger (served with chips and coleslaw)."
• "Food was at its usual excellent standard."

Cons:

• "Average to below average food."
• "The quality of the food has seriously declined."
• "For £16 for the beef I expected more."
• "The food was not great either worse pizza I have had in a long time don't know where the base went?"
• "Roast beef 3/5 needs improvement for sure and a bigger portion."
• "The sausage and mash and the Sunday roast we ordered were substandard."
• "Don't order the cod and chips."

Atmosphere & Ambience

Pros:

• "The atmosphere of the pub lets you while away the hours and the staff are very helpful."
• "The ambience was cool and relaxing."
• "Favourite pub in the would so far. I love the atmosphere."
• "A lovely, spacious pub."
• "Nice, family gastro-pub."
• "Great old boozer in Winchmore, very family orientated and a tad on the noisy side at noon, but a great atmosphere."
• "The atmosphere, decor, staff and food are all great."

Cons:

• "Live music is very loud inside."
• "The night was ruined by the aggressive, rude and over zealous 'bouncers' at the end of the night."
• "The evening was ruined by aggressive and rude bouncer who was shouting at me front of my kids and friends."
• "Not ideal as you are left to feel like an intruder in someone else’s party."
• "There was no music or buzz to the place so totally lacking in atmosphere."
• "The back of the pub is a bit soul less."
• "Worst experience ever very disappointed, Called in and asked whether they were showing the haye vs bellew fight and was told they were."

Value for Money

Pros:

• "Very reasonable and lovely atmosphere."
• "Good food, good service."
• "Great value."
• "Food was not cheap, but neither was the quality which for me was good value."
• "The meal wasn't expensive and I was very happy with the service."
• "Fantastic Pie of the Day / Pie Tuesday’s £10 amazing value."
• "Great value and excellent quality food."

Cons:

• "However the cost is rather steep."
• "Charged 0.80pm each for tap water never experience that before even down in London."
• "Prices: not cheap for what you’re eating. Desserts definitely are not worth £7 each for the quality."
• "3 people, 2 had starters n dessert and cost over hundred quid."
• "Nice pub & most staff very nice & good but wine, especially by glass way too expensive for what it is."
• "Food let down massively. For the price we paid standard should be much better."
• "Prices: not cheap for what you’re eating. Desserts definitely are not worth £7 each for the quality."

Staff & Service

Pros:

• "Staff seem friendly."
• "Staff are pleasant and well trained."
• "Caring staff."
• "The front of house staff are great and the chefs are marvels of food."
• "Very friendly staff and the service was excellent."
• "Friendly staff and a spacious interior."
• "The staff were super friendly, efficient, helpful and patient with all the kids running around."

Cons:

• "You are asked to come in at 10pm as you cannot drink outside with glasses. The management does not offer plastic cups so on a nice day you must come in to continue drinking."
• "Different people took order, brought food over, drinks over and then different person done the bill."
• "My experience was trying to eat lunch while a dog on his lead held by its owner was sniffing under my table."
• "Staff used to be amazing before. But recently it's changing. Waiters on their phones by the bar."
• "Rude chap with slick back dark hair really shouldn't work anywhere near customers."
• "Really upset after booking my kids party here. No communication between the person who planned the event and staff who were there on the day."
• "The police have also told me Elly stole contacts off my phone when it was charging behind the bar."