Jollibee Edinburgh Reviews Summary

Food Quality

Pros:

• "Their fried chicken (spicy) is the gem and reason why people love it with the seasoning and the flavor is top-notch."
• "The chicken was a perfect combination of crispy and juicy."
• "Delicious, affordable taste of the Philippines at this iconic fast food franchise."
• "The chicken itself was very soft and tender."
• "The chicken was so hot I couldn't eat it for a while - showed it was fresh."
• "The chickenjoy does cost more than, e.g., KFC, but that's justified as it is consistently crispy and juicy."
• "The chicken was cooked perfectly. Burgers were exceptional."
• "The chicken is amazing, has a very satisfying crunch to it when you bite."

Cons:

• "One is perfectly cooked, the other one tasted dry and old, like cooked 4 hours ago."
• "The chicken on the bone was very dry and some pieces we were unable to eat."
• "The chicken was too salty and was rubbery... same with the chicken in the sandwich... i’ve never tasted chicken texture like that."
• "Cold, poor quality, wrong items and overall disappointing."
• "Chicken was over cooked and rubber in texture, burger bread was not fresh."
• "The chicken is very dry. There's not much sauce on the burger."
• "Spaghetti was less cheese. Sauce is not like the jollibee taste. Chicken was dry this Jollibee is not Jollibee at all."
• "The chickenjoy thighs seemed slimy inside and under cooked, while the breading had zero flavour."

Service and Staff

Pros:

• "The service is quite quick and clean and tidy however the floor downstairs there was a guy approached every table to ask for money."
• "Friendly staff, like Mia in Edinburgh, reminds me of the Filipino warmth."
• "The staff was friendly and the food was terrific."
• "The good thing are fast service, clean tables, a lot of seats."
• "Self order kiosk available, but I ordered at the cashier. Not the friendliest staff but that didn’t matter too much."

Cons:

• "Very poor service. I ordered the food via uber eats. Jollibee staff placed the cold tin cokes over the rice and chicken."
• "The service was quite quick and clean and tidy however the floor downstairs there was a guy approached every table to ask for money which I think it’s quite a uncomfortable and unsafe scenario."
• "Stopped by this Jollibee for a quick dinner. Self order kiosk available, but I ordered at the cashier. Not the friendliest staff."
• "Ordered several times via ubereats and fried chicken (chickenjoy) are really good...Oh and service is quite bad."
• "Serious lack in skills, talent, care or love for food making."
• "Management needs to sort their s**t out at this place. Calling it fast food is a sin lol. Barely any employees, messy environment."