Euro Car Parts, Slough Reviews Summary

Customer Service

Pros:

• "Customer service is also really good."
• "I was served by Rhea Khan who was very polite, friendly and helpful."
• "Euro parts Slough was a breath of fresh air after Euro Chertsey... the part was served correctly."
• "Highly recommended for car parts. Very friendly customer service."
• "Staff was friendly, very helpful and very knowledgeable, beats online shopping."
• "Impressed by customer service today ESP. By Josh, who helped me arrange the Car Part for my car even though it was out of shelf.."
• "Absolutely amazing customer service from Rhea Khan."

Cons:

• "Management non-existent."
• "Disgusting customer service from a lady, literally ruined my day and I was also overcharged."
• "Worst customer service ever. Waited donkey years just to pick up my order which i ordered online."
• "Extremely appalled by the behaviour of the staff."
• "Very bad service. The staff at the till is horrendous."
• "The worst customer service I have ever experienced."
• "The staff are rude, abrupt and don't seem to care."

Staffing and Wait Times

Pros:

• "The price is right and the staff do, I believe, genuinely work hard."
• "much cheaper parts than any main dealer! friendly service and always call me when my order has been received and packed."
• "Great bunch of staff but will recommend to buy online and collect in person."
• "Always courteous and efficient once you get to the head of the queue in my experience."
• "Staff is polite and helpful."
• "She was on her own and there was a long queue and she still did a brilliant job in that situation."
• "Yeah this was a good visit, they have good staff on hand to give you knowledgeable advice."

Cons:

• "No offence to the staff doing their job it's not their fault, but this is a busy branch and they never have enough staff working."
• "Sometimes waiting for over 1 hour for a click & collect item."
• "They def need more staff to serve. Only one person serving more then 15 customers waiting in a queue. Really annoying."
• "Long queues.... And short staff, not an ideal place to go."
• "They only have 1 guy serving with queues of 10 people plus. Waited 1 hr to buy a washer."
• "Visited them a few times, but won't use them again due to long waiting times in the queue."
• "Only one till on the whole time."

Value and Efficiency

Pros:

• "Discount deals every month. Even more discount available if your garage pass on to you on trade purchase."
• "Really fast and convenient delivery. Staff member in store was friendly and helpful with the item I had to return - 365 days to return is a very helpful feature to bare in mind."
• "Euro Car Parts offer excellent value for money. Their delivery times are also remarkable with free same day delivery options available."
• "I have a very good experience with these guys, I went to get a new front tyre sorted and they gave me a good range of options."
• "Amazing service. Lads went above and beyond to help me, ordered parts from another branch when the Tamworth and online service had failed miserably."
• "Great and efficient service by the Indian guy with the bangle, think his name was rajdeep guraj, he helped get my parts stress free at a competitive price, highly recommended"
• "Parts for all makes of cars, online orders are lot cheaper as compared to in store."

Cons:

• "I ordered online, and when I got there they didn't have all the parts and they told me to come the next day after 11:00 am. I went and after queuing for an hour, they told me they didn't have the parts and to come next week."
• "By far the worst eurocarparts I have ever dealt with."
• "advice to all those who respect their money: avoid this branch."
• "Take a packed lunch, as you'll be waiting a while."
• "The worst shop I've ever been in... Watched staff give the wrong items to the wrong person without checking if it was correct."
• "If i didn't have to go here i wouldn't the service is abysmal."
• "Use to be the best place for car parts but recently they started playing games with customers."