Address: The Broadwalk, 13 Pinner Rd, Harrow HA2 6ED, United Kingdom
Phone: +442084272264
Rating: 4.5
based on 160 reviews.
Dentists and Hygienists
Pros:
"Dr Quinlan always puts you at ease and her knowledge and consideration are second to none."
"Dr Sidra who is so brilliant and kind."
"Kanita the dentist is exceptional at her job!"
"Roshni was very sweet and VERY gentle."
"Magda is the best hygienist I’ve ever seen."
"Both dr F and and Dr B have looked after me amazingly well and I couldn’t have asked for a better care."
"Dr. Radhika Varsani and her nurse, Claudia, provided outstanding treatment."
Cons:
"THE WORST FIRST EXPERIENCE EVER! ... THE RECEPTIONIST WAS SO DAMN RUDE."
"Disgusting dentist, speak to the customers horrendously, drilled a hole in my tooth and never filled it which has lead to ongoing pain."
"I was very disappointed by the care provided, they give me a fillup on my tooth which was hurting and was sensitive and told me that this would help."
"Though the Hygienist Magda is good I will not be seeing her at this practice again."
"Dr Caitriona Quinlan is a bad dentist I do not recommend her for human she is unprofessional."
"Reluctantly saw a third dentist recently and she was MISERABLE. Soo rude, so cold."
"The dentist could have been more gentle while cleaning and she should have been more attentive to the job in hand."
Customer Service and Reception
Pros:
"Also the way they handling pandemic is spot on- felt very safe."
"Very clean and careful with everyone who enters the surgery with hand sanitised especially with the COVID19 so extremely careful with every patient."
"The surgery itself was clean and spacious and the support staff most helpful."
"After talking to a very kind receptionist a friendly dentist called me back at the arranged time."
"The receptionists were all very friendly and approachable."
"The front desk are very pleasant and welcoming, always smiling and happy to help."
"The reception staff and the nurses at the practise are lovely."
Cons:
"Currently booked in for treatment but will be trying my hardest to get registered elsewhere to avoid any further visits or treatment there!!!"
"They book my appointment for check up with the dentist who was going to leave the dental clinic in 2 weeks."
"They are basically saying to NHS patients 'we don't want you here, go elsewhere because we aren't making any money treating you and our priority is for private patients'."
"Just received an email and I quote 'If you fail to cancel within the 48 hours, a £40 charge will be applied for every 30 minutes.'"
"Some of the receptionists suffer the modern disease of not really engaging with the client as a person but treating her/him as more of a distraction and interruption to their own business."
"I approached the receptionist very politely... she looked at me said hello and casually looked away and continued her convo with her colleague!"
"One of the receptionists chews gum with her mouth open whilst dealing with patients at the front desk, which is highly unprofessional."
Appointments and Accessibility
Pros:
"No waiting, no pressure to get treatments done, reasonably priced, easy access."
"Would definitely recommend if anyone needs excellent support and treatment."
"I would recommend this practice to friends, family and you."
"Highly recommend."
"Visited Imperial Dental Care a few times now and I'm very impressed!"
"Highly recommend Imperial Dental Care."
"I would highly recommend Imperial Dental Care."
Cons:
"The only negative for me is that I have to climb stairs."
"I was not too happy to pay for this in advance - why could I not pay on the day?"
"I was told that I would receive a text message from reception the next day after my telephonic appointment with the dentist, it has been a week and still waiting..."
"The phone line sometimes takes longer to get through, perhaps lack of staff or cut back."
"I have always waited for at least 15 - 20 mins after arrival in the corridor."
"If you’re an NHS patient you can ONLY come for an appointment between 8am - 12pm."
"They were running late by nearly 1/2 hour."
Financial Transparency and Pricing
Pros:
"No waiting, no pressure to get treatments done, reasonably priced, easy access."
"Would definitely recommend if anyone needs excellent support and treatment."
"Dr. Radhika Varsani's advice is spot on and not financially motivated."
"Was very professional and caring I had a very bad tooth ache I called 111 who put me in contact with imperial dental care they booked me in on a Sunday afternoon within 4 hours and resolve my pain 5 star service."
"Everything from the way they book your appointment to the appointment itself was simply smooth, professional and friendly."
"I highly recommend this service they should be nominated for awards."
"I love my family, just as I love my teeth. I would therefore, most naturally, want them to receive the same level of service that I did."
Cons:
"I was told by the receptionist in September 2020 after visiting my very good hygienist that I owed £15."
"The lady at the reception told me it was £70 when I was on he added £50 to the chair, which took 3 minutes."
"Just received an email and I quote 'If you fail to cancel within the 48 hours, a £40 charge will be applied for every 30 minutes.'"
"I wish I could give them no stars. They are scammers they took my money for a treatment and failed to give the correct information so I was unable to finish the treatment."
"I was surprised that I had to pay in advance and also had a £25 extra payment as we didn’t see a dentist there."
"I had to make a further appointment for a filling. I was asked to pay for the filling in advance (i.e. 2 weeks before the appointment)."
"Only registered patients who have been visiting in the last 2 years can be seen to otherwise wait on an NHS waiting list??? Oh! but if you pay privately with them they'll have an appointment for you for tomorrow."