Oakleigh House Dental Practice Reviews Summary

Staff Attitude and Professionalism

Pros:

• "The reception staff are so so helpful and friendly, and Dawn has the patience of a saint!"
• "The staff at Oakleigh House Dental Practice are so lovely and very professional, from the receptionist to the dentists!"
• "The receptionists are always genuinely smiley, helpful, and friendly."
• "The reception team are both welcoming and efficient."
• "I've left feeling cared for and valued as a patient."
• "The receptionist team are also a pleasure and are always super helpful with any requests I have."
• "The receptionists are very informative and great with assisting you."
• "The reception team are also super friendly and always make you feel welcome!"

Cons:

• "The receptionists are extremely rude, they patronised me and spoke about me while I was in the waiting area."
• "I was greeted by this lady who was very patronising and rude."
• "The receptionist picked up the phone and repetitively asked if I was another person I said no. She negligently provided me with this woman’s home address and phone number."
• "When I called them to change the date of my Daughter's appointment, Receptionist started arguing with me and then she cut down the Phone."
• "I went there for a pain in my tooth and it was their assessment that I needed a root canal, which was fine. After 2 sessions and 3 hours in the chair they still hadn't managed to resolve the problem, but I was left with a significant hole in my tooth."

Quality of Dental Care and Treatment

Pros:

• "I have been visiting this dental practice for 35 years and highly recommend it."
• "I have been a patient at this practice for 50 years and no complaints."
• "Dr Shahana, the dentist at Oakleigh House Dental Practice, was exceptional! She is highly skilled, knowledgeable, and very personable."
• "I am more than satisfied with the treatment and care received from Dr Shahana Baig, her nurse Binita, and Dixci my hygienist."
• "Dr. Shahana and Binita have been so brilliant, especially as I am in a wheelchair. They have made everything so easy for me."
• "Following my visit to Oakleigh House Dental Practice today to have a crown fitted, I can honestly say that the service provided is of an excellent standard."
• "I have never been made to feel so comfortable and looked after by a dentist practice."
• "The work is excellent and the staff are helpful and friendly to all."

Cons:

• "Awful experience with Dr Kaz. I went into the dental practice for an emergency appointment due to sensitivity in a tooth. Dr kaz said I had an open cavity and she filled it very quickly with a filling without doing an xray of the tooth."
• "Avoid, unless you don’t mind being spoken to in the worse way possible and made to leave crying!"
• "The practice is filthy, tired and in desperate need of better customer service."
• "My experience of this dentist hasn't been positive. I first went there for a pain in my tooth and it was their assessment that I needed a root canal, which was fine. After 2 sessions and 3 hours in the chair they still hadn't managed to resolve the problem."
• "I went to this practice about a year ago, I am still to this day unsettled and slightly traumatised by my bad experience."