Address: 116 Kenwyn St, Truro, TR1 3DJ, United Kingdom
Phone: +441872240700
Rating: 4.4
based on 282 reviews.
Food Quality
Pros:
"Always delicious food, everytime we visit."
"Great meal, burgers were very tasty, could really tell the meat was good quality."
"The burger wasn't overdone and still pink inside, very juicy and tasty."
"Double cheese is legendary and Vegi Betsy equally awesome."
"Food was absolutely delicious! The pulled pork nachos were fantastic!"
"The food was lovely, hot and delicious."
"One of the best (if not the best) Chilli Cheese Burger I've ever eaten."
Cons:
"Nachos a little small and not much flavor in homemade toppings."
"The wings are not great and the flavour is really quite poor. Furthermore they were overcooked."
"The buffalo fingers were very small and the abundance of cheese sauce was a bit much."
"'Marinated' halloumi and chick peas almost inedible."
"Out burgers came raw."
"The mains were only ok a bit too greasy."
"Nothing special and well overpriced, after all its just a burger with nothing that stands out to me."
Service
Pros:
"Love it ..nice place friendly good staff ..good atmosphere."
"The waiters were also very kind and professional."
"Excellent customer service and especially when the restaurant was extremely busy."
"Lee looked after us from start to finish and his customer service was second to none!"
"Staff were friendly."
"Staff brilliant, the blonde fashionable lady who served us was brilliant and very chatty!"
"Staff are attentive, knowledgeable and fun."
Cons:
"The service was terrible! We came all the way from London to have a nice weekend and this one gentleman was really rude and said he will not help us with the seating."
"If management knew we were coming could be a little more prepare when we finally got are food."
"You cannot book a table and the wait for one is long."
"The customer service and management of customer expectation is very poor."
"We were completely palmed off and forgotten about."
"Just got totally ignored by staff at Hubbox Truro, for a considerable time."
"Service was extremely slow when we visited a couple of evenings ago."
Cleanliness
Pros:
"Funky place to eat a burger. The interior design of the restaurant was amazing, very clean place and when we walked in the restaurant, was greeted straight away and was able to get a table within seconds."
"Wife came back from the toilet and said just how amazingly clean they were."
"They have a very clear 1 way system, spotless facilities and sanitisation station."
Cons:
"There are some areas which need a clean: the toilets in particular were not in the best state!"
"Seats and tables are dirty, with lots of debris and dust. Everything is sticky and unattended."
"The toilets were messy and dirty."
"The atmosphere was OK. The toilets were tired and unsanitary."
"Horrible food, lazy staff, zero attention to customers. Fed me the most disgusting breakfast dripping in fat."
Value for Money
Pros:
"Food was good, a little expensive but ok for a holiday treat it was ok."
"Dirty Fries and Onion rings best we have had for last 5 years!! Burger and haloumi fries also excellent!"
"The food is great and the portions are plenty."
"The food is great and I've been here many times because it's great value for money, good quality, and there are a variety of options for your dietary needs and requirements."
"Came out feeling we had value for money."
"The food and price are good."
"Their burgers are fantastic and for how good they are they are value for money so would highly recommend."
Cons:
"Smaller burgers, chips are extra, add ons also seem to be smaller too."
"Quite expensive for very small portions."
"Also bit of a cheek to charge me £1.25 for a incredibly small portion of bbq sauce without telling me they was a charge for it."
"Quite expensive now as you have to pay for extras like chips with your burgers!"
"It's a beautiful place but the service was extremely slow when we visited a couple of evenings ago."
"They are now very overpriced for the offering you receive and I have no idea how they can justify £13.50 for a very mediocre vegan burger without fries."
"Cost of potatoes is nothing no need to be so tight even my daughter was asking for more fries and she is 12, it's a burger joint not al la carte."
Ambiance
Pros:
"Love the building, love the vibe."
"Hubbox is a great restaurant and the Truro one is by far one of the best. Great staff, great food, great atmosphere."
"Boozy Bingo was absolutely amazing… Me and my friends had so much fun."
"The venue will speak for itself... Breathtaking!"
"With a feast of fantastic art and decor to take in, your meal is already off to a great start."
"Amazing burgers and loved the aesthetics."
"The atmosphere was great too with a beautiful building."
Cons:
"It was an odd atmosphere when we walked in.... Wasn't like the times before. Almost offish."
"We sat outside and there was only one heater for the whole area and it was pointed at just one table."
"We was waiting forever for our food and it was so noisy and dark we might as well of been in a night club."
"Music was bombastic, service was slow, and food was mid."
"Normally very good a little disappointed we had a table book for 25 people it was almost 2 hours before we had are food."
"After we'd finished we waited about 15 minutes upstairs where we were seated to settle up, but saw no one."
"It's a real shame as everything was great about this place, but we felt we got dumped by the staff as they wanted their lunch."