The Balcony Bar & Kitchen Reviews Summary

Food Quality

Pros:

• "The best burger I've had in some time, paired with amazing chips."
• "Pulled pork nachos highly recommended."
• "We agreed the food was excellent. Really tasty and filling."
• "Food is beyond exceptional."
• "The food however, cannot be faulted. Great sausages, bacon is nice and thickly cut."
• "The food was absolutely amazing - I had a cheese burger and fries."
• "The food flavours were amazing."

Cons:

• "Food very similar in quality to JD Weatherspoons but with higher prices."
• "The food was awful and overpriced."
• "The whole meal seemed to be made of cheap, poor quality ingredients."
• "Also ordered a burger that had same overcooked problem so was dry answer tasteless."
• "Squid was buttered and the burger was the saltiest thing I've eaten in years."
• "The food was nice enough but it was very rushed, and loud inside. Everything seemed frantic, and the food was average."
• "The food was very rushed, and loud inside. Everything seemed frantic."

Service

Pros:

• "Quick service and nice staff."
• "Service was amazing considering they looked understaffed and rushed, nothing took long and everything was good."
• "The staff were mostly friendly and we were served quickly but seemed very rushed off their feet."
• "The staff were lovely (Elliot and Kiera were our servers and were great!)."
• "Great service all the team we spoke to where polite, professional, friendly and alert to our needs."
• "The staff very attentive and friendly."
• "Service was good and staff were very friendly."

Cons:

• "When we arrived we were sat at a table that had not yet been cleaned."
• "The staff seemed disinterested, some on their phones, some eating in front of customers."
• "Staff very loud laughing a joking with each other, ignoring customers sat at empty tables no drinks or anything."
• "The staff were quick and responsive but seemed impatient and loud which was slightly disconcerting."
• "The staff were incredibly ignorant and looked like they didn't want to be there, mainly sat playing on phones and doing their hair in the window."
• "Absolutely shocking service today by the entire staff at the balcony bar."
• "The staff were more interested in talking among each other at the bar, or clearing the odd table, than taking our drinks order."

Atmosphere & Decor

Pros:

• "To say the atmosphere was INCREDIBLE would be an understatement!!"
• "The decoration is very nice and there is even a good vegetarian options as well as an amazing view."
• "Beautiful scenery if you can get to sit at the open balcony seats of which we were lucky to do so."
• "A great place to watch sports... Gets very busy during major football events with a great atmosphere."
• "The atmosphere was comfortable."
• "Excellent atmosphere and friendly helpful staff."
• "With great views over the harbour & a layed back relaxed setting."

Cons:

• "Nice place & lovely views if you can grab a window seat. I found the menu to be very limited."
• "Cliquey, if you’re not from St Ives then leave atmosphere."
• "The atmosphere is dire, staff are unwelcoming."
• "Used to be a fun chilled place, but the fun has gone with limited choices and some low lighting."
• "No atmosphere."
• "It's a bit rough. I couldn't help feeling I was in the canteen at Butlins."
• "The most disgusting service replicating the 'computer says no' attitude I have ever experienced."

Accessibility

Pros:

• "Its pet and kids friendly."
• "It’s dog friendly which is always a bonus."
• "Dogs welcome."
• "A really clean, modern and friendly environment."
• "Clean. Friendly Staff."
• "The staff look after the customers well and make you feel welcome straight away."
• "Staff are very helpful and polite."

Cons:

• "Most of the seats are high stools, which isn't the best with children or anyone with a bad back lol."
• "If your a wheelchair user deadly you won't get up the stairs with out hassle of which is a shame."
• "The only thing I will say is that it’s not particularly accessible for those who are disabled."
• "Finally this venue isn’t the best for disabled access."
• "Sadly for people with disabilities the only way up is a flight of 14 steps."
• "Although not wheelchair accessible as it is upstairs it is still a lovely relaxed place to go."
• "Stairs leading to restaurant. Not wheelchair friendly."

Value

Pros:

• "Food was great and priced reasonably."
• "The food was very tasty & great value."
• "Food is reasonably priced for location and service."
• "The food was great and tasted fab."
• "Good, reasonably priced food with great harbor views."
• "Price - Good value for money!"
• "Food was really nice and very well priced I would even say pretty cheap for the quality."

Cons:

• "Their extras are a rip off £2.50 for 1 mushroom on the extras breakfast menu which is explained as MUSHROOMS and we were over charged for the bacon extras, all not a problem it happens but the staff just shrugged and said it is what it is."
• "Good food and beer but service charge is an extra that is not an option."
• "Beer ok but quite pricey £5 for a Morreti is a bit steep."
• "Only downside is £5 for a pint of Pepsi is wayyyy too much to be charging."
• "Had to pay £1.25 for BBQ sauce which seems steep to be honest."
• "A fruit shot will set you back £2.50! Omg, and a large coke £5!"
• "We paid £13.95 for a big breakfast & it was quite underwhelming."