The Waterfront Reviews Summary

Food Quality

Pros:

• "The beef was cooked perfectly as were the vegetables and potatoes, great value and the best Sunday lunch we have had in the region over the years."
• "Great atmosphere, great service and excellent food and wine!"
• "Nice food, especially nice open sandwich."
• "We had a lovely view right out across the bay while we enjoyed some delicious fish and chips which was so fresh and light!"
• "This was probably the best quality food I have had in Cornwall."
• "Delicious pizza and burgers."
• "Food that is fantastic."

Cons:

• "The food wasn't as good as last year."
• "Ordered chips; received fries which were very dry, looked and tasted as if they had been cooked twice."
• "The food was average and maybe what is expected of a prime tourist spot where there are not many options."
• "Overpriced food which was nothing better than quite nice."
• "Long wait for food, all meals wrong."
• "The driest burger I’ve ever had burger and bacon was hard to chew."
• "All meals wrong e.g food missing, incorrect food given and not tasting good."

Service

Pros:

• "Friendly service."
• "Service excellent - staff friendly and helpful."
• "The staff are very accommodating."
• "The service was brilliant and the atmosphere was buzzing without being raucous."
• "Attentive and prompt service throughout."
• "Really enjoyed the food, the great quality service and the kind attitudes of staff towards the kids."
• "Service was excellent."

Cons:

• "Took 25 mins to take our order after we asked twice and others got served before us even though arrived after us."
• "Took 45 mins for our drinks to come and when they did the waiter seemed grumpy."
• "Unfortunately cannot give a proper review as 2 of us were turned away 2 hours before closing because they were too busy to serve us a pint of beer and lime soda."
• "Also went into toilet and a member of staff left the cubicles then didn't wash there hands after flushing."
• "Staff walked past us on numerous occasions, I eventually went to the bar for some menus and waited for ages."
• "Staff seemed too busy to greet waiting customers."
• "Service was really poor."

Value

Pros:

• "The prices are affordable too."
• "Great menu, fresh ingredients, good value 👍🏼"
• "Really good food, generous portions and reasonable prices."
• "A very reasonable bill - we will be back."
• "Really reasonable in price."
• "Good value and nice staff."
• "The food was very nice as is the view and the price was reasonable given its a captive market."

Cons:

• "Not for everyone or everyone's wallet."
• "Especially because prices are expensive."
• "Bit on the pricey side but well worth it for the quality."
• "Over priced drinks & surly waitress!!"
• "Breakfast bap with one sausage at £5 really poor value."
• "This place is expensive you have been warned."
• "Food average and somewhat overpriced."

Location & Atmosphere

Pros:

• "Brilliant location on the beach with cracking views across the bay."
• "Great bar that serves a decent selection of beers including a good few form Sharpes. Food is also excellent but the best part is the incredible location with views across Polzeath beach."
• "It's great to eat here and watch the sun set."
• "With scenic views and smashing food, you couldn't ask for more from this charming seaside restaurant."
• "Great views of Polzeath, the menu is good too."
• "Lovely view."
• "Absolutely gorgeous place, stunning view across the beach."

Cons:

• "There were other tables inside available and still guests outside in the cold and rain!"
• "It was also so cold, rainy and windy and we were outside."
• "Couldn’t give us a seat because they’re setting up for a party?!?"
• "So we were a bit disappointed when we were taken to a table nowhere near a window or a slight chance of having a view."
• "We asked three times to go inside and were told that it was fully booked."
• "Unable to sit in part of bar with a sea view (over 18s?)."
• "Not as good as hoped."

Management & Staff

Pros:

• "The pizzas were delicious and we all had the most amazing night, Hannah and Sarah you're superstars!"
• "When a restaurant thanks you for feedback and takes action following it, you can't ask any more."
• "All staff wear masks and are constantly washing their hands."
• "The host Jamie is so on the ball as are the staff."
• "The service was exceptional — being checked on randomly!"
• "The Manager was brilliant, bright personality, fixed everything, polite, perfect guy to manage a restaurant."
• "Jamie Yoki and his team made my night so special."

Cons:

• "Manager not too happy in his job judging by the attitude."
• "The server/ waiter was lovely and very apologetic but the manager made us feel that it was our fault."
• "They are persisting with table service which is a big error and has a major impact on the speed of service."
• "Service has gradually got worse."
• "Waiter was touching dogs and then touching food without washing hands."
• "One man, possibly the manager was doing very little during these times but did not help out in any way."
• "Unwilling to correct bill and very bad attitude when listening to customer feedback."