Woods Sales and Letting Agents Portishead Reviews Summary

Customer Service

Pros:

• "She was extremely professional, efficient and personable, nothing was too much trouble for her."
• "Louise has kept me well informed during the rental process and everything has moved along quickly."
• "Throughout the process Emily has been professional, thorough and understanding, answering any of the questions we had."
• "Both were very professional and provided excellent service."
• "Emily Mae Smith allowed for what could have been a stressful situation, a seamless and calm transaction."
• "Louise was really helpful and always available, we had some bumps with referencing because of the external parties but she kept us in the loop constantly."
• "Meg saw it through from beginning until the end and I can’t thank her enough for all her help."
• "Joe Tapscott, has been a great experience from start to finish."

Cons:

• "A lot more extensive than any other estate agent used for our rentals, not transparent with fees, service was average to be honest."
• "Having recently rented a property through Woods, Emily Mae Smith allowed for what could have been a stressful situation, a seamless and calm transaction between myself and the landlord."
• "poor service I got from them, always ignore my emails, resend and resend, still haven’t got any response…"
• "This agency has let down their fellow agents by being rude, unprofessional and arrogant."
• "I would like to say that my experience with Chloe has been fantastic. Chloe showed me a property and was so positive and full of passion."
• "My previous tenancy was terminated somewhat unexpectedly, so only had a short time to find a new place to live."
• "Getting repairs done was a struggle. At the end of our tenancy, despite having been told by the agent, landlord and checkout company that the house was immaculate, it took 25 days for us to get our deposit back."
• "Absolutely shocking! Very incompetent and unhelpful, things take ages to get addressed, do not reply to emails and avoid calls."

Efficiency and Professionalism

Pros:

• "The whole team were helpful and accommodating to any requests too."
• "The whole process was as easy as it can be and Emily, who managed this listing was great."
• "I have experience with different rental agencies since I was searching for a place since January."
• "I enquired about securing a property to rent and by the next day it was sorted. Fast, efficient and uncomplicated."
• "We were looking for our first rental since arriving in the UK, the team (Joe Tapscott and Emily Smith) made the process extremely efficient and fast."
• "Absolutely fantastic service! We dealt with Joe Tapscott who was wonderful helping us overcome some issues with regards to letting one of their properties."
• "The service I received in getting a new mortgage through Paul was outstanding."
• "Emily has helped us find a rental property. She has been considerate of our circumstances, extremely professional and always returns calls/provides timely information."

Cons:

• "A lot more extensive than any other estate agent used for our rentals, not transparent with fees, service was average to be honest."
• "It took me 6 weeks to be told they weren’t making any deductions for the state of the (small 1 bedroom) flat I moved out of."
• "Woods sprang into action when our tenant wanted to terminate his rental agreement early. A new tenant was found almost immediately to everyone's satisfaction. Well done to Matt Ryder and Kristina Kay in the Portishead office."
• "I was looking to find a bolt hole in Portishead and Kristina showed me a lovely property overlooking the estuary which I agreed to rent."
• "Having dealt with three other particularly unhelpful estate agents in Portishead, Woods is definitely the best!"
• "After previous bad experiences with estate agents we thought long and hard about who we would use to handle our recent sale."
• "Friendly and knowledgeable staff, helped every step of the way from moving in to moving out, would highly recommend, had dealings with Kristina and Jane both who have been a great help."
• "Received very, very poor service by this company. This company used to manage the block of flats my mother in law lives in."

Communication

Pros:

• "She stayed in contact throughout the whole course of my sale and returned calls and emails promptly."
• "The whole team were helpful and accommodating to any requests too."
• "We’ve had a fantastic experience with Woods in Portishead in helping us secure our rental flat in less than a month since we first enquired."
• "I went through woods estate agents to find a studio to rent for my time during university and I had the pleasure of having Chloe helping me."
• "Thank you to Chloe Worthington who is handling my tenancy process in a great way - easy, professional, quick and effective!"
• "Emily Smith. Emily has helped us find a rental property. She has been considerate of our circumstances, extremely professional and always returns calls/provides timely information."
• "Taylor, Dan and Mike were really helpful in pressing our solicitors to get things moving forward, communication was fantastic and courteous."
• "Emily helped me move flat finding me a lovely 2 bedroom super quickly, if I had any problems she was easy to reach and had the answers to any questions I had making her it a very painless process."

Cons:

• "I paid them to find me a tenant. They did find a tenant but I completed the viewings and did everything else that you would expect them to do."
• "Getting repairs done was a struggle. At the end of our tenancy, despite having been told by the agent, landlord and checkout company that the house was immaculate, it took 25 days for us to get our deposit back."
• "This agency has let down their fellow agents by being rude, unprofessional and arrogant."
• "I would like to say that my experience with Chloe has been fantastic. Chloe showed me a property and was so positive and full of passion."
• "My previous tenancy was terminated somewhat unexpectedly, so only had a short time to find a new place to live."
• "poor service I got from them, always ignore my emails, resend and resend, still haven’t got any response…"
• "Absolutely shocking! Very incompetent and unhelpful, things take ages to get addressed, do not reply to emails and avoid calls."
• "Avoid at all costs if you are a potential tenant."