Currys Reviews Summary

Customer Service

Pros:

• "Absolute fantastic service. I just bought a telly for my bedroom, and I was given plenty of advice, and details about televisions by Thomas."
• "However, when I asked for help to choose a monitor, the guy really went out of his way to help me and provided me with lots of useful information."
• "A young staff member by the name of Sam approached with a friendly nature and listened to what I needed."
• "Went there for a wifi range extender. An employee called Peter showed us around and was very helpful and friendly."
• "I would like to praise a member of your staff Jay for the excellent customer services as he totally made my experience yesterday stress free."
• "Nina and Ange (members of Team Knowhow) is amazingly helpful! My laptop charger went broken the night before an important presentation and they made all the effort to help me find the right one."
• "The chap I dealt with in the in-store carphone warehouse was a delight to deal with. Really pulled out the stops to achieve a happy customer."

Cons:

• "The guy behind the repairs was arrogant asking silly questions going ott over his policies asking my mother for photo id then bank statement."
• "Terrible service, was ignored multiple times."
• "The Manager was frankly useless as well, with the people skills of a traffic warden with a hangover, he was blunt, and just said 'no refund'."
• "Staff kept avoiding me. The girl at the till didn't care."
• "4 staff members were standing about chatting however when we asked for help the manager claimed everyone was busy."
• "Overall, the staff seemed clueless and completely disinterested."
• "Staff in the store are ignorant and rude, appalling customer service, particularly from the manager."

Product Availability

Pros:

• "They have a lot of products."
• "Curry's is a great place to pick up any of your electrical needs from Tv's, PC's and Camera's to Gaming rigs, headsets and more in their new Gamer Section."
• "I recently bought a TV at discounted price that I am very happy with."
• "Always shopped at currys at the fort. Ive been looking forward to the new store opening to come and get my new Fitbit, loved the new look and as always, the staff were on hand to give me expert advice."
• "Many affordable printers."
• "Came here to buy a dishwasher. The prices are good and the people are really nice."
• "Amazing layout of products and an insane amount of items to buy."

Cons:

• "Disappointed. There on display was an item we wanted to buy, perfect for our needs. We were ready to pay for this item. On speaking to a member of staff we were told that this item was out of stock."
• "Went in to finally buy dream gaming laptop only to be told all 3 in stock had been put in to setup for display."
• "Every time I want to buy something they don't have it in store this time is simple item hdmi to display port cable."
• "Very quiet and not a lot of staff around. No one came to ask if you needed a hand or could they help."
• "Neither of these two employees could be bothered to help me take the TV to my car."
• "Plenty to look at but none in stock do us a favour Blackhall put signs on top of machines you can't deliver because stock levels are nil."
• "Went in while it was open in October to buy a pair of headphones for Christmas, found some on display that I liked but was told by an employee that 'None are in stock'."

Store Experience

Pros:

• "Store also looking brilliant since the makeover."
• "Good at swapping washing machine that didn't fit and not to expectations."
• "And they recycle any electrical items for free that you drop off there!"
• "Brand new shop, opened three months ago. Bright lighting, well displayed merchandise, at eye level."
• "After the renovation, the store is really enjoyable with its open space design, a lot of try on areas and a lot of brands and devices."
• "Clean and quiet (no muzak!!! What a blessing). Well staffed, always someone available to answer my questions."
• "It's a nice warm environment to do some shopping on a rainy day."

Cons:

• "Not how pc world used to be. Used to be able to buy components but now it's a wasted journey."
• "Visited yesterday, staff everywhere and not a single one approached us to assist."
• "Having browsed the fridges by myself, it took 20 minutes to catch the attention of a salesperson to achieve a transaction. Excellent service once I found a salesperson!"
• "Visited here to try out some different headphones before buying and wasn’t impressed at all. Not much stock at all and displays were poor."
• "Save yourself time and money. Avoid picking up items in store."
• "Came this evening to look at kitchen appliances. Been looking around for a good part of 20 minutes without even being approached by a staff member."
• "Went here to buy an Electric Cooker. Non ceramic hob, width 50cm. Had 2 in stock, RIDICULOUS."