J&S Accessories Ltd - Plymouth Reviews Summary

Customer Service

Pros:

• "Ian (store manager) and Matt went out of their way to make sure I had the best possible setup for my application."
• "Very friendly and knowledgeable team."
• "All staff attentive and genuinely happy to help."
• "Staff very helpful and friendly."
• "Staff are always very friendly and willing to help."
• "The staff including the manager had good knowledge in the products and where very helpful."
• "The guys here are so helpful friendly and great on product knowledge."

Cons:

• "Really disappointed with J&S Plymouth this morning, been a loyal customer for years and spent £1000’s in the shop... So moral of the story is when you try and support your local bike shop you’re better off just going online, J&S Plymouth why say you price match when clearly you don’t??"
• "Tried to resolve an issue with head office too but they didn't respond to my emails."
• "Updated review. What has happened to this place, used to be good... Hate when good shops go rubbish."
• "Very bad customer service! Bought ghost xl cam and paid £5 extra to install on my helmet to make sure I will have the right angle to capture the video... he start arguing with me that I paid for his time to stick double side tape to my helmet and it is my fault as he ask me where to stick the cam!"
• "Won't be setting food in the place again, after being a loyal customer for many years."
• "Updated review. What has happened to this place, used to be good. Staff unfriendly and unknowledgeable."
• "This is, sadly, why I won't ever shop there again for anything other than minor accessories or in an emergency."

Product Range and Stock

Pros:

• "They are a very well stocked shop with lots of really great choices."
• "Amazing range of clothing and accessories at the Plymouth store."
• "Two floors full of an amazing choice of gear from a myriad of brands."
• "A great range of clothing, helmets and accessories."
• "We were able to take our time to browse through a really well stocked showroom (best I’ve seen)."
• "A great place for a large selection of motorcycle accessories. The range of goods on offer is brilliant."
• "First time going into J&S Plymouth yesterday and I was amazed at the amount of stock they have in store, definitely a lot more variety and better selection than a lot of other motorcycle shops I have visited in the south west!"

Cons:

• "I naively thought everything on display would be in stock and in various sizes - not so."
• "I was disappointed to find they have limited stock of helmet sizes."
• "The sizes are big than I thought."
• "One item wasn't in stock but no problem ordering it for us."
• "BUT be aware that they won't refund or exchange except if you bought online or its faulty."

Price and Value

Pros:

• "These guys have never let me down in terms of their own pricing structure, excellent discounts and ability to price match."
• "Rather than try to up sell they helped me with products that were at my price point."
• "The prices are always the best and if it’s not in stock it’s mail ordered easily with the option to still exchange in shop."
• "Came away with laminate jacket and matching trousers, and after googling the items, saved myself £400 on this purchase from J&S."
• "Good products. I had the chance to spread my payments interest free which was a big advantage."
• "Lovely prices as well."
• "Competitively priced and offer Defence Discount too."

Cons:

• "Fortunately for me the unfavorable interaction received in store led to the purchase of much better gear for the same price from a more reputable local dealer."