"Our room no 26 was absolutely fantastic! Fabulous views over the Loch."
"We had a room with a balcony with Loch Lomond right outside our window."
"Room was fantastic spotlessly clean."
"The room is also very spacious and was spotless!!"
"Our room was a standard double, and a fair size! Nice, clean and cosy."
"Rooms were spotlessly clean with bed change and clean towels every day."
"The rooms look to be new-ishly renovated and have modern bathrooms."
Cons:
"Cramped rooms, crowded and loud restaurants."
"Too far out though without a car, very expensive if you had to use a taxi all the time."
"Disappointed. Paid for upgrade to lochview room which was poorer than original room."
"For 200-250 pounds a night, you’d expect something larger than 19sqm room, a small double bed with uncomfortable pillows."
"Rooms very small and needed refurbishing."
"The room was freezing when we went in the toilet was even worse."
"The rooms are so small that there's no place to open the suitcase and no closet."
Service Quality
Pros:
"The waiting on staff were polite..helpful and extremely hot on reading the room."
"Staff efficient and helpful."
"The food was 10/10 as well as quick service and friendly attentive staff."
"Staff are mega friendly, couldn't do enough to help. Very attentive."
"Staff are some of the best I’ve come across, professional, friendly and extremely helpful."
"The staff were so attentive throughout the whole hotel."
"Staff were great & attentive."
Cons:
"The food at lunch was good, although with more terrible service."
"Service was horrendous, Arrived at 3:45, was still waiting for my mains at 5:00PM, asked to cancel the order."
"Horrible First Impression: When we walked in at 11:45am, there was no 'Welcome to DuckBay hotel, how can I help you'."
"The staff could have been friendlier."
"The staff weren’t really that polite so therefore I don’t really recommend it."
"Found the staff to be quite rude and gave off the impression they couldn’t be bothered."
"The staff here seem to have ZERO customer service training."
Food Quality
Pros:
"Lovely food & friendly staff. A great menu choice."
"Service was very good and we treated ourselves to a shared seafood starter, which was delicious."
"Great presentation of food. Value for money and amazing atmosphere."
"We had afternoon tea here a week ago & it was delicious."
"We booked in for a meal and had some wonderful food and plenty of drinks to compliment."
"The food In the restaurant was pretty standard, steak, burgers etc but it was all cooked perfectly."
"Room, staff and food were lovely."
Cons:
"Food was average bordering on poor."
"The food looked and tasted like it had been kept warm all day."
"The hot chocolate was very watered and you could taste the chocolate powder."
"Had the chicken salad which wasn’t edible as it was absolutely drenched in dressing!"
"If you get an average meal in KFC then whatever, but to order a £90 steak and have it over cooked, with the wrong sauce and the wrong side is not good enough."
"Two dishes arrived quite cold with dry satay chicken with obvious shop bought sauce and naan."
"The fish was on the turn smelt very fishy and one taste was enough and it wasn't very warm."
Location & Views
Pros:
"Set right on the edge of the loch with great views."
"Lovely view of LL. Loch Lomond. Perfect relaxing location."
"It was beautifully decorated for autumn and we got a lovely view over the loch."
"Absolutely stunning views of the loch and hills."
"And the views are just beautiful, they've got a really nice area outside to sit."
"This place has an awesome view of the loch."
"Restaurant is right on the edge of Loch Lomond with terrific views."
Cons:
"The only thing good about this hotel is the location, with it set on the waterfront."
"Lovely setting, over looking the loch."
"Wow! Nestled onto the shore of loch lomond, the views over lunch were beautiful!"
"Such a special place set in the most scenic of places, right on the water's edge of Loch Lomond."
"Even the view from the window over Loch Lomond is stunning."
"What a wonderful restaurant. A lovely family lunch. Situated right next to Loch Lomond with great views."
"Fantastic hotel right on the Loch with Terrific views."
Value for Money
Pros:
"The prices were very reasonable. Could not fault this place in any way."
"We had a lovely well worth the money cream tea."
"Good choice of foods on the menu, food and drinks arrived in good time."
"The service was good the food really nice not a bad a flat white too."
"The best quality-price restaurant I've ever been to."
"Very reasonably priced, expected it to be more expensive!"
"Great food-seafood sharing platter for 2 to start with-a huge portion for 2 at a very reasonable price."
Cons:
"Thought though that £17.90 was a bit pricey for 2 cappuccinos/1 Americano and 3 scones with butter/jam."
"But £3.80 for a small bottle of coke? Come on that's some mark up."
"All in all for what we paid we expected good service in a good location."
"Not worth the money for main meals. The haggis starter was good."
"All in all a very average experience would not return..."
"Our experience today was very poor given the cost and setting."
"Felt way too rushed ! Didn't like being constantly watched in case they could get more money from us."