The Paper Mill Reviews Summary

Atmosphere & Decor

Pros:

• "The staff were friendly, the atmosphere was great."
• "Lovely decor, friendly, attentive staff."
• "What a beautiful restaurant this is! Lovely decor, friendly, attentive staff, and a wonderful sunny outdoor decking area next to the river."
• "The atmosphere was great with the bar and restaurant seating areas being very cosy and aesthetic."
• "It was all very airy well light with a great atmosphere."
• "This atmosphere here is very nice, especially the setting next to the river."
• "The atmosphere was really nice, bright and immaculate."

Cons:

• "Very noisy - lack of soft furnishings so noise (including coffee machine) bounced around the three open plan spaces."
• "Nice atmosphere, though the acoustics of the building can make it seem disproportionately noisy, particularly up the far end."
• "Bit disappointed with some of the staff who seemed a bit grumpy today which spoiled the atmosphere."
• "Food was good but for the love of god stop letting people have their crying children in it's spoils the atmosphere."
• "Service wasn't brilliant, had to call the staff over for things that they should have been checking."
• "Lovely food and setting but on a couple of occasions, the service was terrible with the waiter's behaviour verging on downright rude."
• "The only downside is the slightly limited parking."

Service

Pros:

• "Food was good, service was quick except for in the end when we wanted the bill and then pay."
• "The service was great."
• "Service fast and efficient, couldn't fault them."
• "Staff were great and very accommodating when it came to our 10 year old who is being very fussy with his food preferences at the moment."
• "Staff are great, friendly and approachable folks. No weird request is too much, very happy to help."
• "Staff were very welcoming and polite."
• "Staff was very attentive and efficient and a lovely atmosphere."

Cons:

• "We waited 15 minutes before our order was taken, and another 45 minutes before the food arrived."
• "Took a while to be seated and to get our drinks that's the only reason its 4* and not 5*."
• "Unfortunately the service was the big let down."
• "Service was sloppy, we had a 2 hour COVID booking where we waited 40 odd minutes for a main course and we were chased out when we were near our 2 hour mark."
• "Service was a bit slow."
• "Service was slow 45mins before starters had arrived to table."
• "Service was poor they took our order and then forgot about us despite the place being pretty quiet."

Food Quality

Pros:

• "Food was fantastic! Espresso martinis were amazing!"
• "Had a really lovely tasty breakfast here today. Very filling also."
• "A beautiful waterside location and amazing food. I had a full breakfast that was so tasty and generous, coffee was full flavour."
• "Our food was delicious. One of our party had the steak and raved about it being one of the best steaks she'd had in a long time."
• "Food was all freshly cooked and tasted fantastic."
• "The food was fantastic, very well made and tasted great."
• "Delicious food, friendly service and stylish setting."