London Grace Reviews Summary

Staff and Service

Pros:

• "Super friendly staff, nail tech Polina was soo lovely."
• "The staff were very attentive without being intrusive."
• "Cannot rate London Grace in Putney high enough. Not only can I can a Cosmo with my pedicure."
• "The service was prompt and friendly, and Kirsten and the gang made our visit a really pleasant one - would definitely come again."
• "I have visited London Grace on numerous occasions and thoroughly enjoyed all my visits. The staff have been extremely attentive, caring and helpful."
• "Staff are very friendly and nice to have a gin and tonic whilst having a treatment!"
• "All the staff are so helpful, friendly and attentive."

Cons:

• "Worst Manicure Ever! I had my nails done on Sunday (3 days ago) the polish is already peeling - for £43 I expected a hell of a lot more."
• "Unfriendly staff. Didn't say a word to us whilst doing our nails."
• "I won’t be coming back and suggest you book elsewhere."
• "Really disappointing experience. The web site is very misleading, if you book a gel manicure / pedicure they will charge an additional fee for the removal of gel !!"
• "They were always talking at the desk about customers and changing their bookings so they could finish early."
• "We asked for someone to take our drinks order and didn't get someone to come and take our order for almost an hour."
• "The staff were rude, meant that the experience that we received when we went to your salon didn’t meet our expectations."

Ambience and Environment

Pros:

• "The ambience is relaxed and spa-like."
• "I would definitely recommend the afternoon tea, a great deal, full of delicious cake and prosecco surrounded by the cutest details and a thought out interior, the best environment ever."
• "From the moment you walk in the door it is a relaxing experience and I love the decor, music and how bright and airy it is!"
• "It is the perfect space to unwind with a beverage (and edible treat) of your choice."
• "The place itself is so well done, it’s beautiful, and I love the idea of mixing a pamper session with drinks!"
• "This place has a great bar area with a relaxed atmosphere and modern feel."
• "The atmosphere at London Grace was so warm and welcoming, and the staff made me feel at ease instantly."

Cons:

• "It was ridiculously expensive, the staff were rude and it was one of the worst mani pedis I've ever had."
• "Also, coffee is not included! So I'd say it's a very expensive place that does not meet the standards."
• "The room was unbearably hot."
• "The premise of your salon is great but that's where it stops."
• "I left not feeling pampered and actually sore knees and ankles from the uncomfortable position."
• "The own brand standard (no gel) nail polish is not good quality, quite gloopy and thick meaning you can see the separating lines of the different coats after application and it dried with tiny bubbles in it."
• "We arrived to a boiling hot room, a very cramped room to accommodate 15 guests, most of the party had to stand for the duration of the event."

Quality and Price

Pros:

• "The manicures we had were fabulous."
• "I’ve been to London Grace (Putney always) more than 10 times now (having filled up 2 loyalty cards) and I like the interior décor and always have a pleasant experience."
• "I routinely get a bespoke service, reminder call and on one occasion a reminder to bring my flip flops in for post treatment!"
• "The manicures were of a high quality and the coffee foam art which was a very impressive extra touch!!"
• "Hands down the best gel manicure I've ever had and the range of colours, treatments and refreshments is great."
• "My colour has lasted real well."
• "Love London Grace, only place I know where a polish will last over a week."