"Staff are simply amazing, they all know their stuff and are friendly and willing to help and offer advice."
"Ordered twice from here, quick delivery and fantastic customer service (down to earth staff)."
"The sales person gave me a catalogue with all the animals available so if the girls wanted to collect more in the future, they would know what was available, very helpful."
"The staff are very helpful, friendly customer oriented."
"When I had a query over delivery times, I could pick up the phone and speak to a real person who was courteous, helpful and made the whole customer service experience a pleasure."
"Staff are highly knowledgeable and curtious, nothing's a problem for them."
"I received excellent customer service. The staff were quick to respond to my queries and were very knowledgeable on their products."
Cons:
"Used this model shop multiple times in the past with no problem... The small speech was awkwardly uncomfortable at best and downright rude at worst."
"After a long and unfriendly phone call to the surly staff."
"The staff is so rude when you ask about anything."
"Was in here today with my husband looking for a present for our nephews Christmas! My husband has a hidden illness and is therefore exempt from wearing a face covering but the rude staff were very intrusive when asking why he wasn’t wearing a mask and told us to leave the store!"
"Service when ordering online - appalling!"
"The staff here in my experience make this shop an unpleasant place to visit."
"Rude staff, I was all week to buy a model in display with a price tag and then they told me that wasn't for sale."
Product Availability and Selection
Pros:
"More schleich than we've seen anywhere else, displayed well and same competitive prices."
"It is like stepping back in time going into this shop, floor to ceiling class cabinets full of model planes, radio controlled cars, toys for kids and adults too."
"A complete treasure trove of highly detailed modelling kits, remote control cars, jeeps, boats etc etc etc!"
"All was available and in stock, delivery was super quick and items was well packaged."
"Great range of items and everything I've needed has always been in stock."
"Astonishing selection of models, scalextric, radio controlls etc etc etc."
"They stock almost everything you could imagine to do with models and imaginative play, from dolls' houses to airfix through radio control models and Lego."
Cons:
"I am appalled and deeply disappointed as now I am left without one of my key Christmas presents and everywhere seems to be out of stock at this stage."
"Disappointing as two of the three articles ordered were out of stock."
"Lego stock was less than I'd hoped."
"Sadly they do not carry stock that is advertised on their website."
"The general models are much more expensive than buying on amazon or ebay."
"The item I required was not in store."
"They didn't have the specific item the customer was after and cannot give an exact time or date for stock to arrive due to Brexit."
Shop Experience
Pros:
"It's brilliant visiting a PROPER shop!"
"I loved being able to buy my children the Hotshot II and Clodbuster and be able to relive my childhood whilst sharing my children's joy and excitement."
"A great shop with lots of variety, not many about anymore that stock so much."
"It's a fantastic shop! This year I got back into making model kits and these guys have been indispensable!"
"Simply a Wonderland! It is a truly unique and special shop filled with passionate and helpful staff."
"Great shop for model kits. Fantastic selection and very knowledgeable staff."
"This is a child's heaven (and for the child still prancing mischievously in many of us)!"
Cons:
"Only suggestion I might have is to do some serious dusting as I have noticed in quite a few areas very thick layers of it, as if not touched in months."
"Entrance and till area no probs but some areas bit tight.... So they moved stuff and then it was easy!"
"Never again. There are so many online companies offering the same as Wonderland and I’ll spend my money with someone friendly and normal in future."
"The whole order has been cancelled because the debit card I used doesn’t have something called 3D authentication."
"Oh, and I'm in a manual wheelchair and they really helped me."
"Visited this place for the first time today and all I can say is that the staff are so rude and unapproachable."
"Shop does not adhere to government guidance or Equality Act 2010 regarding face covering rules."