Address: 80-82 Gloucester Rd, Bishopston, Bristol BS7 8BN, United Kingdom
Phone: +441179232200
Rating: 4.3
based on 122 reviews.
Communication
Pros:
"He responded quickly and was able to really suggest suitable properties for us."
"Exceptional experience of buying with Andrews. Our Estate Agent James Knott’s hard work and dedication to deliver in-line with both parties involved has been unmatched."
"Smooth transition as a buyer. No issues and Rebecca was great as my point of contact."
"Very impressed with the service I received. Friendly, helpful and professional and most importantly I was contacted quickly in response to any queries."
"Dealing with Nick Woore has been great, clear and concise communication and really understood our need to sell quickly."
"They are the best estate agents in Bristol by far, always is someone who answers the phone or email back."
"Really impressed with James's enthusiasm and professionalism."
Cons:
"Email or phone they are essentially impossible to get a hold of."
"It takes weeks or months to get responses from them for issues if you get a response at all."
"Andrews dealt with my recent purchase. I often found it difficult to get in touch with Andrews inc. leaving messages and getting no response."
"Appalling. They don't answer the phone or respond to voice mails and e-mails."
"Unable to contact them for days, their phone is always busy."
"Very poor communication, and slowness responding to maintenance requests."
"They confirm an appointment and then 15 mins later cancel."
Customer Service
Pros:
"I recently moved with Andrews and Emily guided me through the whole process, in a very professional manner. Highly recommended and will be using Andrews again in the future."
"Sadly, I ended up finding another property through another agent. However, we felt the need to leave a review, as we were blown away by the customer service and attention to detail that we've received from Jack in the Bishopston branch of Andrews."
"Joseph Fairman is an amazing property manager, he has sorted every issue with our property with ease."
"Steven Pearce in the Bishopston branch is a credit to the company."
"I can recommend Andrews. Emily was brilliant and helpful as I was messed about with a couple of buyers but Emily highly recommended a buyer and my property was sold in 3 weeks."
"I have been working alongside Rebekah Weston at Andrews Bishopston Branch for several years now and I can’t recommend her highly enough."
"A big thank you to Nick & Judith and the rest of the team who were incredibly friendly and helpful!"
Cons:
"Andrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course of my tenancy."
"Outside of this, they've left us without a washing machine for a month, they take months to perform basic repairs we aren't liable for or able to do ourselves."
"All I can say is they acted spiteful and vindictive to me, I felt abused by their unnecessary unsympathetic treatment of me."
"They charge you for giving reference even and would keep your deposit for no reason."
"It's not ok to miss a payment and you shall be chased as per tenancy agreement... leave a tenant without water supply... not accountable if the issue is not resolved."
"The most unprofessional and disorganised branch, one particular employee is extremely rude and patronising."
"A complete lack of empathy for any renters, it's disgusting."
Property Management
Pros:
"Really responsive and pro-active letting agents. You'll be assigned an individual that manages your property specifically and they're more than happy to help with anything to do with the place you're renting."
"We at Protest Electrical Solutions Ltd have had the pleasure of working with Jess and the team on numerous different jobs as a contractor over the past year and couldn't be happier."
"Steven Pearce at Andrews managed the process very well for us."
"James has been extremely helpful and informative while giving me advice on renting and where to start."
"Met with Seb who seemed experienced and knowledgeable about the renting process."
"I rent out two properties in Bristol with Andrews managing both. They are excellent with their advice and prompt with their communications."
"Rachel is an absolute star, helpful and responsive throughout, easiest and quickest move-in I've had in 10 years of renting."
Cons:
"Andrews tried to withhold £250 from our deposit for reasons that we considered spurious."
"Never consider using the Freehold management service. it aspires to clueless!"
"I do not advise prospective landlords trust them with their tenants or money. I do not advise prospective renters trust them with their wellbeing or safety."
"We had a rotting problem with one of the doors... it still took 2 months to address the problem."
"Do not use, you will regret it."
"Not sure what services they're taking a cut of the rent for each month, it's certainly not tenant management or property maintenance."
"Last Friday our boiler started leaking gas, my partner rang Andrews to get a message saying they are closed for the weekend."
Professionalism
Pros:
"I was very satisfied with Andrews from beginning to end when it came to buying the flat."
"I dealt with Nick Woore. I found Nick very helpful and professional, given I was looking at a new part of the country he was insightful with the local culture and area breakdowns."
"Debbie from the Bishopston branch helped me buy my first home. She was easily contactable, diligent, and a pleasure to talk too."
"I am very impressed to deal with Nick Woore. He is professional, considerate, highly organized and efficient."
"Dealt with Nick Woore - he’s brilliant. Knowledgeable, non-salesy, professional, followed up as agreed."
"I bought a house from Andrews. They are very professional."
"The Andrews team were amazing during the purchase of my first flat - I couldn't have done it without Emma's help."
Cons:
"Andrews are not to be trusted with your money... Andrews will attempt any dirty trick in the book to keep as much of your deposit as possible."
"Genuinely the worst estate agents I have ever interacted with."
"One of the worst lettings agents I have come across."
"However, during our recent re mortgage we were not given the correct information and ended up with a bill which was £1,200 more than I was promised/expecting."
"When looking for student accommodation for my MSc Andrews estate agency were diabolical."
"Andrews proceeded to provide a bad reference!"
"Slowness responding to maintenance requests (this caused flooding at one point due to neglected plumbing)."