Karwan Restaurant Reviews Summary

Authenticity of Cuisine

Pros:

• "This is the place to taste authentic afghan cuisine in London."
• "Amazing Afghan food with a fish tank under your feet."
• "Authentic Afghan cuisine. The food was fresh and tasty."
• "Authentic Afghani cuisine and restaurant."
• "Karwan is truly an authentic Afghan cuisine. The food is fresh and delicious."
• "The best restaurant I have ever been, The staff are so friendly and helpful. It has a wonderful carpet area to set with family and friends and it’s so beautiful."
• "Karwan delivers delectable Afghan cuisine, and the mixed grill is truly a standout."
• "I always attend to this restaurant, it is a very friendly environment and the customer service is great at all times."

Cons:

• "The food was okay but definitely not worth the prices given."
• "It’s my 3rd year that I have been moved to London and I visited many restaurants here in London but I never have gotten the real Afghan food taste."
• "In the Afghan Cuisine you mainly use fresh spices... They use Pakistani and Indian powder spices after which the taste of the dish itself is lost....."
• "Food was very nice fresh and yummy .I have one suggestion they should have more waiters and waitresses because they have only two staff who serving."
• "Unfortunately, the service was bad. A waitress asked if she could take our order only seconds after sitting down."
• "The food was fresh, delicious and tasty. Our servers were excellent, and the restaurant was very accommodating."
• "The service was really bad. I felt bad for the waiter who was serving at least 6 tables about 23 people."
• "The food was no doubt amazing, but I didn't like the kadai chicken. The Afghan rice was mind-blowing."

Service Quality

Pros:

• "The service is great and very polite."
• "The waiters and waitresses are very attentive and helpful explaining items on the menu."
• "Been here more than 10 times already, the food is that good. Reasonably priced and service is very top notch."
• "Customer service was good. The owner himself made sure we've been treated well."
• "Great food, excellent service. Staff are very helpful and welcoming."
• "The service at this place is excellent. The food is amazing too."
• "Service with a smile! The service at this place is excellent."
• "Ibrar was really helpful and provided great customer service. The have the best food in UK."

Cons:

• "Unfortunately, the service was bad. A waitress asked if she could take our order only seconds after sitting down."
• "The service was really bad. I felt bad for the waiter who was serving at least 6 tables about 23 people."
• "Food was on point…but my god was the service terrible."
• "When it came to the bill full payment,I really did not wanted to pay as we couldn’t eat much from frustration."
• "I would have given 0 stars if i had the option. Wrong information given by the counter staff."
• "Very disappointed, what a waste of money."
• "Food was great I had mixed grill both chicken and lamb was tasty came with extremely large naan bread also tasty."
• "Nice atmosphere. Food taste was pretty ordinary."

Ambiance and Atmosphere

Pros:

• "Authentic atmosphere and very family-friendly."
• "Amazing, amazing, amazing! Would recommend to everyone!"
• "This is a very very lovely restaurant. We have been coming nearly every weekend."
• "The restaurant has a good atmosphere, the fishes under the walk bridge is a nice touch."
• "The ambiance of Karwan is delightful, providing a perfect setting for a memorable meal."
• "The atmosphere was great and the staff were extremely friendly and nice."
• "We enjoyed the beautiful seating area, really recommend."
• "The only let down is the lack of cleaning in the bathrooms and toilets but otherwise everything else was great!"

Cons:

• "The restaurant itself has a nice atmosphere with the fish tanks!"
• "The food took over an hour to arrive. It was just Chopan kebab that we ordered."
• "Small, cramped tables especially if there are 5 of you in your group."
• "The night we went, there were a few families with screaming/crying babies, and generally the place is noisy."
• "The fish tank under your feet can be a bit much for some people."
• "The atmosphere is good, but the place can get really noisy and crowded."
• "It's nice and spacious, but the decor is a bit outdated."
• "The seating area is split between chairs and tables and an authentic wooden platform."