Sanu Motors Ltd Reviews Summary

Customer Service

Pros:

• "Charlie quoted me the very fair price... excellent customer service."
• "Charlie and his assistant provided a prompt, efficient and very professional service."
• "Charlie went above and beyond to find a replacement part and saved me almost £500."
• "Exceptional customer service! Definitely recommend this garage very highly."
• "A totally different experience from every other garage I have ever used."
• "Would definitely recommend Sanu Motors. Honest and reliable mechanics."
• "I cannot recommend mechanic Chami highly enough! He came very quickly, was very polite."
• "Great service phoned these guys up in the morning was with me by the afternoon diagnosed the problem with my car."

Cons:

• "RIDICULOUS, I have trusted them, paid them what they were asking for to get a diagnosis... Bad experience."
• "I bet you are wondering how a mechanic has managed to maintain such high rating? This is because they pressure you into leaving a 5 star review."
• "These guys are absolute heroes, went to 3 different Halfords stores to get a battery fitted in my Audi Q7 and they were trying to take off the wrong bloody chair."
• "They are very unprofessional. I called them last week and confirmed a booking for today... They are very unreliable so be careful."
• "Complete wasters & rude, ask me to come over & ring them when I was near, did so & was told that they had gone home & to go elsewhere! Nice people ..... Not."
• "After having a shocking experience with Kwit Fit who failed my MOT and didn't explain what the issue was to me properly."
• "Think twice before using this garage, the negative reviews show the truth about this place."
• "This guy is a hit and miss! Used him for servicing etc. The car was done well, however for a different electrical and mechanical issue the car came back worse."

Pricing

Pros:

• "Charlie quoted me the very fair price."
• "Very good price and fantastic service."
• "He has managed to fix my car’s issue with a cost effective solution."
• "Very good service at a good price. My BMW x6 battery was flat down, both keys wouldn't work, I called on Charlie..he had to go underneath to find a live wire to start it up."
• "Professional service, had clush kit replacement and Charlie was professional and they took in my car at short notice and the work was properly done and they delivered way ahead of my expectation."
• "I have used Charlie in the past to change my breaks and on 2 occasions to do my MOT, both times I realised when trying to tax my car I hadn't done a MOT! I was able to drop my car and have it back within one days notice of calling Charlie!!"
• "Very honest and knowledgable mechanic, job was completely efficiently. I was even told about other issues with a previous repair."
• "Amazing service from Charlie after a fast response to a late night call. Very professional and efficient and would recommend to others. Good reasonable prices as well."

Cons:

• "RIDICULOUS, I have trusted them, paid them what they were asking for to get a diagnosis... Bad experience."
• "I bet you are wondering how a mechanic has managed to maintain such high rating? This is because they pressure you into leaving a 5 star review IMMEDIATELY after they have completed the job."
• "These guys are absolute heroes, went to 3 different Halfords stores to get a battery fitted in my Audi Q7 and they were trying to take off the wrong bloody chair, came to these guys and they knew which chair to take off and managed to fit the battery for us in 30 minutes, absolute legends and have found our new regular car mechanics!"
• "They are very unprofessional. I called them last week and confirmed a booking for today... They are very unreliable so be careful."
• "Complete wasters & rude, ask me to come over & ring them when I was near, did so & was told that they had gone home & to go elsewhere! Nice people ..... Not, I'd recommend you take your car to someone who is willing to give you the time & good customer service"
• "After having a shocking experience with Kwit Fit who failed my MOT and didn't explain what the issue was to me properly."
• "Think twice before using this garage, the negative reviews show the truth about this place."
• "This guy is a hit and miss! Used him for servicing etc. The car was done well, however for a different electrical and mechanical issue the car came back worse."