HGB Motorcycles Ruislip Reviews Summary

Customer Service

Pros:

• "Staff couldn't have been friendlier."
• "What an amazing and very helpful team of sales assistants with many years of bike experience behind them."
• "Attentive and helpful, a bike dealer whose staff like to smile - that's a rarity!"
• "Would recommend these guys to anyone looking for a good deal and excellent customer service."
• "Fantastic bunch of lads, really helpful not many people like that in the world anymore."
• "The whole team was very helpful and even the accessories shop next door where Steve helped me get the essentials was such a down to earth chap who was also very kind and welcoming."
• "Great communication and Service."

Cons:

• "It is one of the worst service they have got."
• "Far and away the most incompetent people I have ever dealt with."
• "Staff are extremely unhelpful, uncommunicative and just plain rude especially the owner mike."
• "COMPLETE DISASTER AND BIG DISAPPOINTMENT!!!"
• "Awful customer service, does he even want a sale???"
• "Every time I took my motorbike to them their attitude and lack of customer service just made my blood boil."
• "The sales team are nice enough, but the guys in the workshop are rude, and incompetent."

Quality of Work

Pros:

• "I had a breakdown and after a quick phone call, I was back on the road within 24 hours."
• "High quality tyre too!"
• "I’ve ended up with a good deal on a good, used bike."
• "I purchased a secondhand Honda Blackbird in immaculate condition."
• "Fully prepped with L plates and a full tank of fuel (without asking for it) and a thorough explanation of every feature."
• "I have test driven couple of bikes in this place and found them very accommodating."
• "Ricky went above and beyond and sorted it out without any fuss."

Cons:

• "I had no end of problems, and it went back and forth from them to me, and they still couldn't fix it."
• "Bike mudguard designed so poorly it covers you with mud and muck? Uhh dunno mate have a look at aftermarket items... 'It's designed to do that'...."
• "Brought my Honda bike here for its very first service. 600 miles. Brought my bike to another place for service as the oil light kept coming on, now at 2500 miles. Turns out that the first service was not done correctly as the oil level as well as the coolant level was below minimum."
• "The showroom was dirty, the desks where a complete joke."
• "Bike designed to fling dirt onto itself and knock the paint off the steel frame so it starts corroding after a year? Not under warranty."
• "Paint so thin on the oil pan it comes off in the first year? Not under warranty."
• "When I received the bike rear shock had to be replaced and front forks were leaking, had to be rebuilt."

Communication

Pros:

• "Was offered a tea or coffee and staff was nice."
• "He is extremely knowledgeable, helpful with tops and suggestions and most importantly - reliable!"
• "Friendly, informative staff who got me riding my first scooter, and I've been having a blast!"
• "Looking forward to an eventual upgrade to a stronger scooter or bike after I've passed my test, and will definitely be heading back here!"
• "The support was Honest and very friendly."
• "I'm really happy with my choices and will be visiting HGB on a regular basis from now on."
• "Best customer service, well equipped with knowledge and intentions to help someone to make right decision about bike rather than just selling it."

Cons:

• "It is extremely hard to communicate with this dealer via e-mail, phone or even when attending to the dealer."
• "Worst part of the whole thing was the racist sales man."
• "I will never buy a bike or service my bike at this local branch."
• "I will never use them again."
• "Never again trust them."
• "I am really disappointed by the honda dealership in ruislip."
• "Dealer admitted that new bikes come with planned obsolescence."

Value for Money

Pros:

• "I had booked my bike in for a service and chain and sprocket change, turns out I didn’t need the chain and sprocket so although it was ordered it wasn’t changed saving me a chunk of money."
• "A good, realistic negotiation on price resulted in collecting the bike yesterday."
• "I am very happy with my Honda Wave it’s a joy to ride."
• "Just bought a fantastic new bike."
• "I’ve had the bike for a couple of weeks now and so far I’ve had no problems."
• "Service was great and got a really good price on the bike."
• "I got kitted out at a great deal, the guys are so helpful."

Cons:

• "scratched to hell, HOLES in the fairings and dirty."
• "I will not be going back."
• "I purchased a secondhand Honda Blackbird in immaculate condition."
• "Both Sales guys derogatory and condescending."
• "Set for a bill of ~£250-£300 I was shocked when I found out the total bill was £400, double the original estimate!"
• "Absolutely awful. I would never by another bike from them again."
• "Terrible place. They messed up my scooter out of spite."