Arta Reviews Summary

Service

Pros:

• "The staff were very friendly and knowledgeable."
• "All the staff are amazing, so attentive and friendly, nothing was too much trouble."
• "The manager helped out with a small sound issue and his colleagues behind the bar were brilliant."
• "We were very pleased with the service from the staff."
• "Both George and Sonny, their waiting staff, chefs and bartenders were professional, friendly and helpful, nothing was too much for them."
• "The young woman in charge seemed to have everything under control, and was very welcoming."
• "The staff were excellent and couldn't have been more helpful."

Cons:

• "Terrible service."
• "horrible customer service!"
• "Unfortunately bar staff let it down tremendously, they clearly were understaffed and some staff untrained for a cocktail bar."
• "The staff were very rude and unreasonable to me, especially the small lady with some sort of managerial position."
• "The waitress was clueless."
• "Arta won't honour our booking."
• "Staff couldnt care."

Food & Beverages

Pros:

• "Food and beverages were full of flavour and very well presented."
• "The food was fantastic."
• "Being served family style helped our guests feel relaxed and enjoy the tasty food, with more than enough for everyone."
• "Good food and beverage."
• "The food was far superior to any wedding meal I have eaten before."
• "We went for the Tapas menu and the quality was outstanding."
• "The food was delicious and the portion sizes were perfect."

Cons:

• "The food....my chicken was dry..."
• "Very poorly executed."
• "Not exactly the best ambiance for a restaurant."
• "The food (chosen from a set menu 2 weeks prior), was not the best, very bland."
• "Food was disappointing."
• "The food on the Christmas menu was OK at best."
• "The food was awful, very small portions and I left feeling hungry."

Ambiance & Venue

Pros:

• "Wonderful venue."
• "Great interior, friendly staff 😊."
• "The place is like a labyrinth, each room themed slightly differently to suit your mood."
• "One of the best places to see and be seen in Glasgow."
• "The venue is beautiful and the staff very helpful."
• "The venue itself is incredibly atmospheric and beautifully presented."
• "The decor is amazing."

Cons:

• "I don't understand why they would put on an event you can't even see."
• "Arta is a beautiful building, though the decor is as tacky as Ron Jeremy's boudoir."
• "Upstairs was absolutely boiling, food wasn't great but that could just have been us as tastes are obviously different."
• "Décor takes you to the Mediterranean."
• "Music can on some nights be a bit load."
• "The big let down was the reception room It was absolutely tiny for purpose extremely hot with no air conditioning."
• "The décor of the room we were in was interesting and reminded me of the courtyard of a Moroccan riad."

Management & Staff

Pros:

• "The manager Maisie was really helpful and took care of all our needs."
• "The events team, Heather and Andy were incredibly helpful, efficient and responsive which made my job in arranging this event so much easier."
• "Special shoutout to Lisa, jackie, Jasmin and christie! And also the events team Heather and Andy for making sure everything was perfect for me."
• "Nancy looked after us and I can honestly say we received some of the best service from her ever experienced."
• "Service was brilliant and Nancy really made us feel at home with her friendly personality and excellent customer service."
• "The events staff when booking were friendly, responsive on email and very professional."
• "We were looked after by a fantastic team who went over and beyond throughout the night."

Cons:

• "The staff were very rude and unreasonable to me, especially the small lady with some sort of managerial position."
• "The waitress was clueless."
• "The manager hiding behind the back."
• "Our table was not ready on time."
• "The staff seem to have no experience at all they did not have our booking in their sheets."
• "Service was slow and twice we had to chase up missing plates from our order."
• "The waitress had no idea what’s on the menu."