Address: 176 Saltmarket, Glasgow, G1 5LA, United Kingdom
Phone: +441415520841
Rating: 4.8
based on 180 reviews.
Customer Service
Pros:
"Everyone is so helpful and knowledgeable!"
"All the team are super friendly and always keen to help and offer advice."
"The staff are absolutely amazing, they go above and beyond, nothings too much trouble they’re so friendly."
"Communication and service was excellent."
"The staff are really attentive and actually listen to your requirements."
"The service from the shop totally exceeded my expectations."
"The staff seem to really know their stuff and go beyond to get you sorted."
Cons:
"Sold me a bike that was too big for me when I was a total novice about cycling; I mean naive."
"Basically avoid, I've been drawn in too many times by the reviews."
"Guy at counter was abrupt and rude."
"Poor service. very arrogant attitude."
"Rude and unhelpful."
"However, to charge £50 for a cut down 4mm bolt and nut seems totally ridiculous."
"Using Covid rules to power trip!!"
Product Quality and Selection
Pros:
"Great bike shop with knowledgeable staff - super heritage on display (fab old cycle jerseys etc)."
"The advice is top quality, and the range of bikes is amazing given the floor space available."
"You won't find a better service or a better brand selection in Glasgow."
"From my first ride, I've found the Glencoe the type of bike that just makes you want to keep riding ... and riding - on and off road!"
"The range of products – bikes/ wheels/ cleats/ helmets...etc is amazing in such a compact space…"
"Best bike shop by far in my search for a new bike."
"Best bike shop in Glasgow by far."
Cons:
"Only went in asking to get my gears and brakes tuned up. Was more or less told my bike was ready for the scrapheap unless I forked out 200 quid."
"The next time(on the new bike)the chain broke as it was at an angle and the value was too small for one of the tyres."
"Most bikes were booked out before we got there."
"We were offered a premium bike that wasn't required for simple touring of the city, at double the price of a hybrid."
"Charging for ‘not requested’ once overs to an otherwise immaculate bike is not acceptable."
"They're clearly competent, but I'm leaving 2 stars because they charged for a service that they didn't ask if I even wanted."
"Worse bike shop, I found the staff extremely unhelpful, got a quote only for them to charge me double."
Support and Aftercare
Pros:
"Bike was prepared quickly and I was kept fully informed by email and text."
"No issue was too much. They even stayed back, and helped me when a technical issue popped up so I could go away with my bike."
"They managed to fix my daughters road bike and actually worked with her to make sure she could actually reach the brakes easily and be safer on the road."
"Had a bike fitting with Gus today. What a great experience; really sound guy who took time to go through my existing setup and then completely change it - for the better."
"The guys took full ownership of the situation, sorted a replacement frame with the manufacturer for me and even gave me a hire bike til the frame came and my bike was rebuilt."
"I get free servicing for a year, which is reassuring for me as a beginner."
"The guys really do go out of their way to get things sorted out for you if something goes wrong."
Cons:
"Put bike in to have rear hub serviced, They broke my rear mudguard tried to fix it without telling me and it broke on way to work."
"Brake parts replaced as recommended. Back break was still dirty in hydraulic liquid, weak and squeaking upon exiting the shop and just trying it."
"I was advised the whole front break assembly should be replaced at this point and that the labour will only be £15 instead of £25 for the inconvenience. Which is nice but after checking the break they fitted it is marked up by them from ~£30 to £60."
"Not only did they make me pay for the repair but also for the tube."
"Sometimes they get a job done nicely but usually there's no attention to detail, no people skills, wayyyyy overpriced for the services provided."
"Took winter bike back for second time after first time service as it was noisy and gears weren't right."
"Very bad service will never go near this place again."